Senior UX Researcher

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Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems across complex, end-to-end business processes. With built-in governance, auditability, and human oversight, Camunda gives enterprises the control they need to move AI from pilots to production — safely and at scale. Trusted by over 700 organizations worldwide, including 9 of top 10 US banks, Camunda helps enterprises boost operational efficiency, accelerate time-to-value, and deliver better customer experiences.

Fully remote and global, we are in the middle of something bigger: transforming into an AI-first organisation, built on our own platform. We use Agentic AI to automate, orchestrate intelligent processes, and elevate human contribution across every team.

Named GP Bullhound’s Top 100 Next Unicorn list, 2025 Great Place to Work certified. Visionary in 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies. ranked 3rd in Flexa's 2026 Most Flexible Companies, We’re growing fast and looking for top talent to join our team. If you want meaningful work, visible impact and put something genuinely rare on your CV, keep reading.

About the Role

At Camunda, we've made a deliberate bet: move fast, ship autonomously, and trust our teams to build the right things. That only works if someone is deeply connected to what our customers actually need — before a single line of code is written. That someone is you. As our Generative Researcher, you'll be the forward signal for our entire Strategy pillar, running weekly discovery across every customer persona — from developers and business analysts to CoE leads and compliance officers — and translating what you learn into opportunity maps that directly shape what we build next. You'll work independently alongside our Outcome DRIs — the strategic PMs accountable for what Camunda builds and why — feeding them the honest customer signal they need to set direction and sharpen Camunda's strategic narrative. This is a role for someone who believes great research doesn't just describe problems — it changes decisions.

What You Will Do

• Run 2–4 structured customer discovery conversations per week across all persona groups, following the signal wherever it leads and capturing the actual language customers use — the raw material our Outcome DRIs use to set product direction and build strategic narrative
• Build and maintain live opportunity maps that feed all three Outcome DRIs directly — time to first production, enterprise adoption, and production confidence — updated as signal shifts, not in quarterly batches
• Work closely with Outcome DRIs to ensure your research findings are translated into direction briefs: you supply the evidence and the customer voice, they turn it into product investment decisions and strategic positioning
• Own the failure library: a continuously maintained record of every customer who couldn't reach value with Camunda and why, used as primary input for what we fix next
• Run the monthly FDE synthesis ritual, translating field signal from our forward-deployed engineers into structured opportunity map updates so no insight from customer engagements goes to waste
• Run monthly holistic end-to-end validation sessions that stress-test the full integrated product experience — not feature by feature, but the whole customer journey across all investments simultaneously
• Challenge direction when evidence contradicts it: bring the data clearly to Outcome DRIs and trust that honest signal is more valuable than comfortable confirmation

What You Will Bring to the Role

Must Haves

• 5+ years in product research, UX research, or customer discovery in a B2B SaaS or enterprise software environment
• A track record of synthesising across multiple personas and product surfaces into actionable opportunity maps — not just interview summaries that sit in a folder
• Demonstrated experience working directly with strategic PMs or product leadership to translate research into direction: you know how to make findings land, not just how to present them
• Disciplined about the boundary between insight and narrative: you surface what customers actually say and mean, structure it clearly for the DRIs who act on it, and resist the pull to pre-package findings for a particular conclusion
• Strong async written communication — your research outputs need to land clearly with DRIs, designers, and engineers without a slide deck or a follow-up meeting to explain them

Nice to Haves

• Familiarity with process automation, workflow orchestration, agentic AI, or developer tooling — able to hold credible discovery conversations with technical personas
• Experience contributing to field synthesis rituals alongside forward-deployed engineers, sales engineers, or customer success teams
• Comfortable flexing between generative and evaluative methods depending on what the question requires
• Experience in a role that sat explicitly at the intersection of product strategy and go-to-market — where research informed both what got built and how it got positioned

Come join us and be part of Camunda’s incredible journey: Make an impact at a pivotal moment in our story!

AI in our hiring process: Camunda may use AI tools to aid the screening of applications and during the interview process. You can learn more here