Job Description
About Us
HighLevel is an AI-powered, all-in-one white-label sales and marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We proudly support a global and growing community of over 2 million businesses, including agencies, consultants, and organizations across industries. HighLevel equips users with the tools needed to capture, nurture, and convert leads into loyal customers.
As of mid-2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events daily. Our platform manages over 470 terabytes of data across five databases, operates through a network of 250+ microservices, and supports more than 1 million hostnames.
Our People
With over 1500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software — we are building a global community rooted in creativity, collaboration, and impact. We cultivate a culture where innovation thrives, ideas are celebrated, and people come first.
Our Impact
As of mid-2025, our platform powers over 1.5 billion messages, generates more than 200 million leads, and facilitates over 20 million conversations every month for the 2+ million businesses we serve. Behind those numbers are real people growing their companies and connecting with customers — and we help make that happen.
Learn more about us on our YouTube Channel or Blog Posts
Who You Are
The Sr. Customer Retention Specialist is a high-performing individual contributor responsible for handling complex customer interactions, improving customer retention, and supporting overall customer health.
This role acts as a subject matter expert in customer care and retention, partnering closely with Team Leads and Managers to ensure high-quality customer experiences. You will play a key role in resolving escalations, identifying customer pain points, and proactively driving retention-focused outcomes.
This position is ideal for someone who demonstrates strong product expertise, customer empathy, and the ability to operate independently in a fast-paced environment.
