Remote
US
$130K–$150K
📣Marketing
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Dave is a financial app on a mission to build products that level the financial playing field. It is redefining the financial landscape by leveraging technology to create an affordable, transparent, and user-centric access to liquidity for millions of Americans. As a leading innovator in the U.S. financial services sector, Dave’s digital financial platform offers products designed to meet the credit needs of those underserved by traditional financial institutions. Dave’s offerings include its flagship ExtraCash product, providing members up to $500 within minutes. The company is on track to launch several new product offerings in 2026, including a Buy Now Pay Later (BNPL) option.
Dave is focused on serving Americans who are financially vulnerable or living paycheck to paycheck. Dave is leading the charge in creating a new era of credit products that prioritizes speed, affordability, and accessibility, making it the go-to financial partner for those who need it most.
Dave is growing fast and the member base is growing with it. As more people choose Dave over traditional banking, the feedback loop that helps us understand their experience needs to be sharper, more structured, and more connected to the decisions that drive the business. That's what this role builds.
As Sr. Member Experience Manager, you'll own the Voice of Customer program and shape how Dave listens to, understands, and acts on member signals across every touchpoint. This isn't a "compile the feedback" role. You'll be the person translating what millions of members are experiencing into the structured, data backed case that gets in front of Product and Leadership and actually changes things.
The work sits at a real intersection. You'll tie member sentiment to business outcomes like retention, engagement, and revenue, and make the argument that doing right by the member and growing the business are the same goal. At Dave they are. This role is how we make sure that case gets made consistently, on a regular cadence, with the numbers to back it up.
If you want a high-visibility IC role where your work shapes product decisions and your voice carries weight across the org, this is it.
Voice of Customer Program
You are the voice of the customer within Dave. You own how member signals get turned into something the Dave team can act on. That means pulling input from every customer contact support data, app reviews, social conversations, community feedback, and surveys, including App Store and Google Play reviews and public social conversations. You decide what gets tracked, how it's measured, and when something is significant enough to escalate, including routing anything with reputational or policy circumvention risk to Complaints/Resolve so they can move fast.
You'll build a structured, recurring rhythm for surfacing what matters: real-time visibility into issues and trend shifts as they happen, a monthly deep dive with Research into one specific friction area affecting members, and a periodic review of the biggest unresolved issues that you bring to Product and use to keep Leadership current. Each cycle produces a clear problem statement, not just a data dump, and you keep a running backlog so patterns don't disappear just because they miss a cycle.
The readouts you deliver aren't a complaints list. They're a business case. A spike in a friction category is a churn signal. A recurring drop-off in a core flow means members are transacting less or leaving. You'll tie what you're hearing to the metrics that matter, retention, engagement, revenue, and member growth, and you'll partner with Member Insights and Data Analytics so the signal you're surfacing feeds the classifiers and dashboards the rest of MS&O relies on, not just your own readouts.
Doing right by the member and making the business case are the same argument here. Members who trust the product stay longer, transact more, and tell others.
Product Feedback and Member Advocacy
When member signals point to a product gap, you build the case and bring it to Product in a way PMs can prioritize: a clear problem statement written from the member's perspective, backed by data, with a recommendation behind it.
You're also the member's advocate in the room. That means showing up prepared, defending the friction point with specifics, adjusting when new information comes in, and helping the group reach a better decision because the member's perspective was actually represented. You're not there to report back. You're there to move the outcome.
Dogfooding is part of how you stay credible in those conversations. You'll use Dave's products regularly and test new launches before they go out, so you know firsthand what the experience feels like before members do.
Cross-Functional Work
You'll represent the member's perspective across Product, Engineering, Operations, Marketing, Legal and Compliance, running the recurring syncs with product teams that keep pain points and open issues moving, and helping facilitate the forums where broader member experience initiatives get assigned an owner instead of stalling between meetings.
Don’t let imposter syndrome get in the way of an incredible opportunity. We’re looking for people who can help us achieve our mission and vision, not just check off the boxes. If you’re excited about this role, we encourage you to apply. You may just be the right candidate for this or other roles.
At Dave, our people are just as important as our product. Our culture reflects the values that guide who we are, how we work, and what we aspire to be. Daves are member-centric, helpful, transparent, persistent, and better together. We strive to create an environment where all Daves feel valued, heard, and empowered to do their best work. As a virtual-first company, team members can live and work anywhere in the United States, except Hawaii.
A few of our benefits & perks:
💚 Opportunity to tackle tough challenges, learn and grow from fellow top talent, and help millions of people reach their personal financial goals
💻 Flexible hours and virtual-first work culture with a home office stipend
🏥 Premium Medical, Dental, and Vision Insurance plans
👶 Generous paid parental and caregiver leave
💰 401(k) savings plan with matching contributions
📈 Financial advisor and financial wellness support
🏖️ Flexible PTO and generous company holidays, including Juneteenth and Winter Break
🎉 All-company in-person events once or twice a year and virtual events throughout to connect with your team members and leadership team
Dave Operating LLC is proud to be an Equal Employment Opportunity employer and is dedicated to cultivating a diverse and inclusive workplace. We will consider for employment all qualified applicants and do not discriminate on any basis protected by federal, state, or local law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history.
USD 143,000 - 163,000
Annually
Health Insurance
Dental Insurance
Vision Insurance
Disability Insurance
Life Insurance
Employee Assistance Program
401(k) / Retirement Plan
401(k) Match
Financial Planning
Equity / RSUs
Unlimited PTO
Sick Days
Paid Holidays
Company Shutdown Days
Home Office Stipend
Company Offsites / Retreats
Parental Leave
Caregiver Policy
Anywhere in the United States except Hawaii. Dave is a fully virtual company with flexible hours, so you choose where in the U.S. you are based rather than relocating to an office.
No. Dave does not differentiate pay based on work location, so you receive the same competitive pay wherever in the U.S. you are based. Its job postings publish salary bands, for example roughly $150K to $200K for senior product manager roles and $174K to $224K for a lead machine learning scientist, each plus equity or commission.
Dave lists flexible paid time off that includes Juneteenth and a winter break, a 401(k) with company match, free financial advising, generous parental and caregiver leave, comprehensive health, dental, vision, disability, and life insurance, and a home office stipend.
Dave brings teams together one to two times per year and runs team offsites, so most collaboration happens virtually with periodic in-person gatherings rather than a regular office commute.
Hiring skews technical. Engineering is the largest function, followed by operations, with active openings across machine learning, software engineering, data analysis, product management, and IT systems. It is a strong fit for people who want ownership and visible impact at a growing fintech and are comfortable with shifting priorities.
Dave posts its open roles, each with its salary band, on the Dave careers page, and you apply directly through the listing.
Pay Transparency
Flexible Schedule
