Remote
Ireland
€104K–€125K EUR
💻Engineering
Early Access — Help us improve! Share your feedback.
We use cookies to improve your experience and measure how our site is used. Learn more.
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
.
Join the team as Twilio’s next Technical Support Engineer
This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs.
We are looking for our next Staff, Technical Support Engineer to join our global Voice Segment Platform Applications (VSPA) team, who will be dedicated to resolving highly complex customer requests, managing critical escalations, and driving technical process improvements. You will mentor peers and collaborate cross-functionally. Critically, you will leverage advanced troubleshooting expertise—including programming languages, SQL, REST APIs, DevTools, network connectivity (PCAP), and data analytics—to resolve deep technical issues and ensure customer success.
In this role, you’ll:
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
This role will be remote, and based in Ireland.
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Health Insurance
Dental Insurance
Vision Insurance
Disability Insurance
Life Insurance
Mental Health Benefits
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Pet Insurance
Fitness Stipend
Employee Assistance Program
401(k) / Retirement Plan
401(k) Match
Equity / RSUs
Parental Leave
Adoption Leave
Fertility Benefits
Book Stipend
Learning & Development Budget
Mentorship Program
Defined Career Pathways
Twilio's careers site lists 13 hiring countries: the United States, India, Colombia, Ireland, the United Kingdom, Canada, Japan, Spain, Australia, Estonia, Mexico, Brazil, and Singapore. Every posting binds the hire to one named country, so roles are country-bound rather than hire-from-anywhere. Some narrow it further: India roles specify Karnataka, Tamil Nadu, Telangana, Maharashtra, or New Delhi, and UK roles state the role is remote and based in the UK.
Yes, and it varies by role. Roughly a third of Twilio's current postings carry an explicit US state or metro exclusion. The most common clause rules out hires in CA, CT, NJ, NY, PA, and WA. Others exclude San Francisco, Oakland, San Jose, and surrounding areas, and one variant excludes a longer list including IL, MA, MD, OR, RI, TX, VA, and Washington DC. Read the exclusion clause on the specific posting before applying.
Employee Stock Purchase Plan
Performance Bonus
Commuter Benefits
Caregiver Policy
Unlimited PTO
Unlimited Sick Days
Company Shutdown Days
Paid Holidays
Bereavement Leave
Military Leave
Flexible Schedule
Home Office Stipend
Company Offsites / Retreats
Volunteer Time Off
Charity Matching
Employee Resource Groups
Employee Recognition Awards
Team Events & Social Budget
Employee Product Discount
Free Snacks & Drinks
Only for US and Canada roles. Nearly every US posting and all Canadian postings carry a band, while Twilio publishes no salary band on any posting outside those two countries. Twilio states the ranges apply only to candidates residing in a listed set of US jurisdictions due to local requirements, and that compensation for candidates elsewhere is discussed during the hiring process. Published US bands are split into three geographic tiers per role, with the San Francisco Bay Area tier highest.
Twilio names a one-time remote work stipend and temporary work location support among its remote-supporting benefits, plus company-wide breaks. Twilio does not publish the scope or duration of the temporary work location support. Its postings carry the caveat that offerings vary by location, so the exact package depends on the country you are hired in.
Applications run through Twilio's Greenhouse job board, presented through an Eightfold-powered careers site that offers AI resume matching against a posting. Twilio discloses its use of the technology directly: We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions. Postings also state an intended application deadline, which Twilio notes may change based on business needs.
Twilio publishes an anti-recruitment-fraud notice stating that it and its recruiters only direct candidates to apply through the official Careers at Twilio page. Per that notice, Twilio will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps like WhatsApp.
