Remote
US
$139K–$201K
🤝Customer Success
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Strategic Customer Success Manager - Aerospace and Defence
At CoLab, we help mechanical engineering teams bring life-changing products to market years sooner.
We build AI for engineers designing cars, medical devices, and jet engines. Products this complex aren't sketched and sent to production. Teams spend months on iterations, reviews, and tests, predicting how every part performs before anything is built. CoLab is where those reviews happen, and we capture the rationale behind every change. Other tools show what changed between versions. Only CoLab knows why. That's how our AI helps manufacturers like Bobcat, Triumph Motorcycles, and GE Appliances make better decisions, eliminate rework cycles, and get to market faster.
Proudly based in St. John’s, Newfoundland, CoLab started with one customer in 2018. Since then we’ve raised a $72M Series C, been named the 57th fastest growing company in North America by Deloitte (Fast 500™), signed multi-year AI partnerships with companies like Bombardier, and grown to a team of 250+.
As a Strategic Customer Success Manager focused on Aerospace and Defence, you will serve as a trusted advisor to our most complex, global enterprise customers. You will lead the post-sale customer journey, driving business transformation and ensuring customers effectively adopt CoLab to achieve measurable ROI with large A&D companies. You’ll drive executive alignment, identify and mitigate risks, surface expansion opportunities, and collaborate cross-functionally to maximize customer value.
You will collaborate with Sales partners to support growth and retention and work closely with a team of Customer Engineering Advisors to enable customer teams on CoLab’s capabilities. Your role is to execute a customer success strategy that drives retention, value realization, and long-term growth.
In-person customer engagement is a key part of this role’s success. On-site visits have consistently driven higher adoption, deeper relationships, and better business outcomes for our customers. We recognize personal travel constraints may arise and we expect Strategic CSMs to proactively plan for and prioritize in-person opportunities.
Twice annually we bring together all CoLabers at our HQ in St. John’s, Newfoundland (typically in June and December), to participate in company Team Week.
Salary not disclosed for this role. See what similar remote roles pay →
Health Insurance
Dental Insurance
Mental Health Benefits
Wellness Programs
401(k) Match
Stock Options
401(k) / Retirement Plan
Unlimited PTO
Unlimited Sick Days
Home Office Stipend
Company Offsites / Retreats
Parental Leave
Learning & Development Budget
Team Events & Social Budget
Employee Referral Bonus
Employee Recognition Awards
Yes, for some roles. CoLab’s job board has listed remote openings in the United States and Europe as well as Canada. Each posting sets its own location and time-zone requirements, so check the role before applying.
CoLab lists health and dental coverage, retirement-plan matching, unlimited paid time off, and stock options. Benefits also include a home office allowance, mental health coverage, and parental leave top-ups. Ask CoLab which benefits apply to your location and role.
CoLab offers job-related tuition subsidies, in-house training, mentoring, leadership development, and lunch-and-learn sessions.
