Remote
US
🤝Customer Success
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Strategic Customer Success Manager
At CoLab, we help engineering teams bring life-changing products to the world years sooner. Our platform is the world’s first Design Engagement System (DES) - a category defining product that Engineering teams use to engage in meaningful, productive design conversations, catch preventable mistakes, and get to market faster. Our customers include the largest engineering organizations in the world spanning from industrial equipment, consumer products, automotive, aerospace & defense, and shipbuilding industries.
As a Strategic Customer Success Manager, you will serve as a trusted advisor to our most complex, global enterprise customers. You will lead the post-sale customer journey, driving business transformation and ensuring customers effectively adopt CoLab to achieve measurable ROI. You’ll drive executive alignment, identify and mitigate risks, surface expansion opportunities, and collaborate cross-functionally to maximize customer value.
You will collaborate with Sales partners to support growth and retention and work closely with a team of Customer Engineering Advisors to enable customer teams on CoLab’s capabilities. Your role is to execute a customer success strategy that drives retention, value realization, and long-term growth.
In-person customer engagement is a key part of this role’s success. On-site visits have consistently driven higher adoption, deeper relationships, and better business outcomes for our customers. We recognize personal travel constraints may arise and we expect Strategic CSMs to proactively plan for and prioritize in-person opportunities.
Twice annually we bring together all CoLabers at our HQ in St. John’s, Newfoundland (typically in June and December), to participate in company Team Week.
Salary not disclosed for this role. See what similar remote roles pay →
Health Insurance
Dental Insurance
Mental Health Benefits
Wellness Programs
401(k) Match
Stock Options
401(k) / Retirement Plan
Unlimited PTO
Unlimited Sick Days
Home Office Stipend
Company Offsites / Retreats
Parental Leave
Learning & Development Budget
Team Events & Social Budget
Employee Referral Bonus
Employee Recognition Awards
Yes, for some roles. CoLab’s job board has listed remote openings in the United States and Europe as well as Canada. Each posting sets its own location and time-zone requirements, so check the role before applying.
CoLab lists health and dental coverage, retirement-plan matching, unlimited paid time off, and stock options. Benefits also include a home office allowance, mental health coverage, and parental leave top-ups. Ask CoLab which benefits apply to your location and role.
CoLab offers job-related tuition subsidies, in-house training, mentoring, leadership development, and lunch-and-learn sessions.
