Remote
UK
£86K–£101K GBP
⚙️Operations
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🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
📍UK Remote | 💰£68,400-86,550 + equity + Incentive Awards tied to your performance + Benefits ✨
This role is a 13 month secondment to cover caregiver leave within our Vulnerability, Accessibility, Inclusion and Bereavements (VAIB) team in Customer Operations.
Making money work for everyone is what we do at Monzo, but it only counts if it works for the people who need support the most. Our Vulnerability, Accessibility, Inclusion and Bereavements (VAIB) team is dedicated to breaking down barriers across the bank. We make sure that whether a customer is vulnerable, disabled, excluded, or experiencing a bereavement, they get a product and a service that is empathetic, accessible, and built entirely with them in mind.
As our VAIB Strategy Lead, you’ll set direction within your area of expertise and turn VAIB priorities into sustainable, well-governed improvements across Monzo.You’ll bring together regulatory requirements, customer insight, data and operational experience to understand where change is needed and help the business deliver it effectively. You’ll work closely with Strategy Managers and Analysts, Operations leaders, Product, Risk, Compliance, Data, Engineering and teams across Monzo. You’ll make sure our strategic priorities are understood, appropriately governed and translated into measurable improvements for customers.
Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!
💰 £68,400-86,550 ➕Incentive Awards tied to your performance.
⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
➕ Plus lots more! Read our full list of benefits.
🌈 The application journey has 3 key steps
This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible!
We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.
The closing date for applications is 21st October 2026. However, we'll close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊
GBP 68,400 - 86,550
Annually
Health Insurance
Employee Assistance Program
Mental Health Benefits
Fitness Stipend
Wellness Programs
Life Insurance
Performance Bonus
Stock Options
Commuter Benefits
401(k) / Retirement Plan
Flexible Schedule
PTO / Vacation
Paid Holidays
Sabbatical
Company Equipment
Parental Leave
Fertility Benefits
Learning & Development Budget
Conference Attendance
Book Stipend
Defined Career Pathways
Team Events & Social Budget
Free Snacks & Drinks
Employee Resource Groups
No. Monzo's senior backend engineering posting says there is no mandated requirement on office attendance, even for engineers who live nearby, though the company values meeting in person. If you live outside London and are asked to come in, Monzo supports you with the costs. The offices are most social on Tuesdays, Wednesdays and Thursdays.
Remote roles at Monzo are UK-only. Most UK postings are listed as "Cardiff, London or Remote (UK)", and its engineering posting says engineers live everywhere in the UK, from Brighton to the Western Isles. Roles in Barcelona, Madrid and Dublin are office-located, and visa sponsorship is available for certain roles.
Monzo says it trusts people to work enough hours to do the job well, at times that suit them and their team. Customer operations roles are the exception and work set shifts. Engineering keeps meetings within core hours, and Monzo says it will make part-time working happen whenever it can.
Monzo offers 26 days' holiday plus bank holidays, or 34 days if you opt out of bank holidays. Everyone can also take 1 month of unpaid leave every year, and there are 8 weeks of paid sabbatical leave after every 5 years of service. Compassionate leave is 10 days as standard, with grief counselling.
Primary caregivers get 26 weeks at full pay, then 13 weeks at statutory maternity pay and 13 weeks unpaid, after 13 weeks of service. Secondary caregivers get 13 weeks at full pay plus 39 weeks unpaid. Monzo also offers up to 12 weeks of paid neonatal leave, up to 8 days of paid fertility treatment leave a year, up to 10 days of additional paid leave for pregnancy loss, and fertility and family-forming health education.
Salaries are reviewed every year, and an Incentive Award tied to performance can be paid as cash, equity or a mix. Monzo contributes 4% of base salary to your pension and matches additional contributions up to a maximum of 6%. Each employee gets a learning budget of 1,000 pounds a year for books, training courses and conferences, and at least one engineering posting publishes its salary range alongside the role's level. Monzo is also an accredited Living Wage employer.
401(k) Match
Sick Days
Bereavement Leave
