Account Manager

Account Manager

Business travel should be seamless, effortless—dare we say, enjoyable. Yet for too long, booking and managing work trips has been a frustrating, time-consuming chore. Engine exists to change that. We’ve built the most powerful travel platform in the industry, one that connects businesses to nearly every airline, hotel, and car rental company in the U.S. And here’s the kicker—it’s free for them. That means companies save time, save money, and gain complete flexibility to modify trips on their terms, without the usual headaches. We’re not just making business travel better; we’re redefining how it’s done. That’s why some of the most forward-thinking investors—Telescope Partners, Blackstone, Elefund, and Permira—are backing our journey.

Now, let’s talk about you.

We are looking for a customer-obsessed Account Manager to join the Engine team. In this role, you aren’t just a point of contact; you are a strategic partner for a diverse book of a large book of business. You will navigate various industries and company sizes, balancing the art of relationship building with the science of data-driven growth.

Your success in this role is defined by three core pillars: Maintain & Expand your accounts' GBV, mitigating risk to prevent churn/downsell, and aggressively increase product attach rates across the Engine suite. 

Key Responsibilities

• Portfolio Stability & Expansion: Actively maintain and expand accounts within your book of accounts, turning successful relationships into increased revenue.
• Co-sell Approach: Work in lockstep with your Account Director (AD) counterpart on larger expansion and risk opportunities. 
• Risk Mitigation: Proactively identify "red flag" signals using customer engagements, Salesforce and usage data to neutralize downsell and churn risks before they happen.
• Driving Product Attach Rate: Master the Engine product suite to ensure customers are utilizing the full breadth of our tools; you will be responsible for moving customers from single-product users to multi-solution advocates.
• Portfolio Orchestration: Manage a high-volume book of business with a focus on ruthless prioritization and effective time management across various company sizes and industries.
• Strategic Engagement: Conduct high-impact Quarterly Business Reviews (QBRs) and maintain relationships with key stakeholders and C-suite executives.
• Product Advocacy & Training: Act as the primary customer liaison by fielding technical questions, conducting live training sessions, and hosting product webinars to ensure deep adoption.
• KPI Excellence: Consistently meet or exceed daily activity requirements (calls, emails, meetings) with a focus on purposeful outcomes and measurable results.

What You’ll Bring to Engine

• Experience: 2+ years of experience in a closing or post-sales growth role (SaaS experience preferred).
• Sales Acumen: A proven track record of managing high-volume communication while consistently hitting expansion and retention targets.
• Data-Driven Mindset: Ability to live in Salesforce to spot expansion signals, calculate attach rate gaps, and monitor account health.
• Cross-Functional Communication & Collaboration: Effectively communicate and partner with Account Representatives, Support, Product, and Sales teams to resolve customer pain points and influence product improvements.
• Technical Aptitude: You’re comfortable explaining complex product features and leading live demonstrations for diverse audiences.
• Customer Centricity: A genuine passion for being a customer advocate while maintaining a sharp focus on business outcomes.
• Innate Curiosity: You bring a genuine curiosity to the table by effectively actively listening to dig deep in customer conversations.

Core Objectives

1. Maintain & Expand: Grow the Net Revenue Retention (NRR) within your assigned book.
2. Mitigate: Minimize Gross Revenue Retention (GRR) loss by stopping churn and downsell 
3. Attach: Increase the number of Engine products used per customer to deepen "stickiness."

The Engine Edge: Perks & Compensation 

We believe in rewarding great work with great benefits:

• Compensation: $110,000 OTE (Base + Variable Pay).
• Benefits: Check out our full list at engine.com/culture. 
• Environments for Success: This role is a hybrid role out of our Chicago, IL sales office.