Account Manager, Mid Market (London)

We are looking for someone who can thrive with a high level of ambiguity and change while maintaining a customer centric approach at scale. In this role you will act as the primary and often sole point of contact for a Tier 1 / Tier 2 Mid Market customer portfolio and will be responsible for continuous activation and use case expansion across your book of business.

Key Responsibilities:

• Close Incremental Business Opportunities: Identify and close expansion opportunities within Tier 1/Tier 2 Mid Market accounts.
• Drive Value and Growth: Conduct virtual and in-person meetings, including enablement and product activation sessions and  business reviews, to drive value and growth with customers.
• Portfolio Ownership: Maintain a high level of organization and attention to detail, taking ownership of customer situations and seeing them through to resolution.
• Collaborate Cross-Functionally: Work closely with internal teams to ensure a seamless customer experience.

Core Competencies:

• Consultative expansion - you drive upsell, cross-sell, and upgrade revenue through a trusted-advisor approach
• Multi-threaded relationships - you build trust with executive sponsors and day-to-day operators across the org, so customers come to you first for product and strategic guidance
• Forecasting discipline - data-driven pipeline decisions and revenue predictability
• Product fluency as a growth lever - you enthusiastically explore product capabilities to uncover expansion opportunities customers didn't know they needed
• Customer advocacy that shapes the roadmap - close partnership with Customer Success and a direct line to surfacing feedback that influences Apollo's product direction

Qualifications:

• 3+ years of experience in B2B SaaS sales.
• Proven track record of consistently meeting monthly or quarterly revenue targets.
• Experience in developing a 3x pipeline through a blend of inbound leads and targeted account planning.
• Comfortable identifying additional use cases and expansion opportunities.
• Experience working cross-functionally with customer success, support, marketing, legal, and product teams.
• Must be able to go into our London WeWork office 3x per week.

Goals & Activity Expectations:

• Achieve Monthly Revenue Targets: Consistently meet or exceed monthly revenue targets as a fully-ramped account manager.
• Generate 3x Pipeline Coverage: Develop and maintain a pipeline that is three times the coverage needed, based on a 40% win rate.
• Account Plans Development: Create detailed account plans for the top 20% of your book of accounts, focusing on growth strategies and potential opportunities.
• Drive Product Activation: Conduct in-depth analysis of accounts' current usage to identify opportunities for product activation and increased adoption.
• Schedule Customer Meetings: Conduct at pace (pre determined) customer meetings per week to engage with and understand customer needs and opportunities.
• Deliver on Account Touches: Make at pace (pre determined)  account touches per week to ensure consistent and proactive customer engagement.

Why You’ll Love Working at Apollo

At Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead.

We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core—we’re all for one, meaning you’ll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.

If you’re looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you. 

Learn more here!