All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.
About JumpCloud®
JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.
JumpCloud is Intelligent, Secure IT.
About the Role
This is not a volume role. You will own a concentrated portfolio of JumpCloud's most strategic APAC accounts, a multi-million dollar book of business anchored by some of the region's most recognizable technology companies. You'll be the commercial owner of these relationships end to end: renewals, expansion, executive engagement, and long-term account strategy.
You'll report directly to our Global Leader of Account Management, giving you visibility with senior leadership and a direct line into how we build and scale our global post-sales organization. If you want your work to be seen and your accounts to matter, this is that role.
Health insurance is available in all of JumpCloud's entity countries. In the US it starts on day one and includes a choice of medical plans; coverage elsewhere is arranged through Deel and varies by country.
Dental Insurance
US employees choose between two dental plans.
Vision Insurance
Vision insurance is provided to US employees.
Life Insurance
Life and accident insurance is provided for US employees, term life plus accident insurance in India, and life insurance in the UK.
Disability Insurance
US employees receive short- and long-term disability cover, and UK employees receive Group Income Protection.
Health Savings Account (HSA)
Offered to US employees only, as a high-deductible plan option that JumpCloud contributes to every pay period.
Flexible Spending Account (FSA)
US employees can contribute to a Flexible Spending Account, up to $3,300 annually in 2025. A dependent care FSA is also available.
Mental Health Benefits
Medical benefits include mental health and wellness coverage everywhere except Mexico, and a premium Calm app subscription is provided. JumpCloud names the Mexico exclusion itself.
Gender Affirming Care
Transgender health care is included in JumpCloud's medical benefits alongside mental health coverage.
Employee Assistance Program
An employee assistance program is offered at no cost to employees in the US and the UK.
Wellness Programs
JumpCloud runs a company-wide wellness program and wellness days, with health and wellness benefits in India and Singapore and a wellness programme in the UK.
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Financial
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401(k) / Retirement Plan
Retirement provision is region-specific: a 401(k) in the US, Employees' Provident Fund and Employees' Pension Scheme in India, a pension scheme in the UK, and CPF in Singapore.
401(k) Match
JumpCloud matches 50% of US employee 401(k) contributions up to 6%, and contributes 4% to UK employees' pension plans.
Financial Planning
Employees can meet a personal financial consultant for unlimited 1:1 sessions at no cost, offered alongside the retirement plan.
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Work-Life Balance
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Parental Leave
Parental leave is available in the US, India, the UK, and Singapore, paired with a return-to-work program.
Unlimited PTO
Flexible paid time off with no set cap is offered to US employees. Employees in India, the UK and Singapore receive fixed leave allowances instead.
PTO / Vacation
Paid time off varies by location: US employees have a flexible policy with no set cap, while employees in India, Singapore, and the UK receive fixed allowances.
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Professional Growth
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Learning & Development Budget
JumpCloud funds professional development through job training, online course subscriptions, Lunch and Learns and personal development training. These are programs rather than a stated per-employee budget: no L&D stipend amount appears on any company-owned page.
Certification Support
JumpCloud pays for industry certifications as part of its professional development offering.
Conference Attendance
Job training and conference attendance are part of JumpCloud's professional development benefits.
The careers page names the U.S., India, Mexico, the United Kingdom, Singapore, Turkey, Lebanon, France, Germany, and Australia, plus additional countries it does not name, and states that its team works across 15 countries. Roles are tied to one country: India postings say "You must be located in and authorized to work in India to be considered for this role," and U.S. postings require that you be located within one of the 50 states. JumpCloud also states that candidates are required to speak and write in English fluently.
Are any JumpCloud roles not fully remote?
Almost all are remote, but there is a documented exception. The Account Manager, North America - India posting based in Bangalore specifies "Hybrid working - 3 days in WeWork offices and 2 days fully remote." That posting places the in-office days in WeWork coworking space.
Do JumpCloud roles come with set working hours?
Some do. Two India-based roles covering North America, Account Manager and Customer Success Manager, state that "This opportunity requires that you work a specific shift as this is a region specific role." The Account Manager posting names the window: 5:30pm to 2:30am IST, Monday to Friday, to align with North American business hours. JumpCloud does not publish company-wide core hours or meeting norms anywhere on its own pages.
What kinds of roles does JumpCloud usually hire for?
Recent openings skew heavily go-to-market: sales, channel and partner management, customer success, and sales enablement, alongside a smaller number of product, legal, finance, marketing, and technical program roles. Openings are concentrated in India, Mexico, the United States, Brazil, and Singapore. Applications run through JumpCloud's Lever job board at jobs.lever.co/jumpcloud.
How do I know a JumpCloud recruiting message is genuine?
JumpCloud's Scam Notice states that the company "will never ask for any personal account information" during recruiting. Suspected fraudulent outreach should be reported to recruiting@jumpcloud.com with the subject line "Scam Notice."
JumpCloud grants company equity on a four-year vesting schedule, with 25% vesting in year one and the remainder monthly across years two to four.
Sick Days
Separate paid sick leave is listed for Mexico, India, the UK and Singapore. US employees have no separate sick allocation because sick time falls under the flexible PTO policy.
Paid Holidays
Paid holidays are provided, with the number varying by location.
Bereavement Leave
Bereavement leave is listed among JumpCloud's benefits without a stated duration or region scope.
Flexible Schedule
Flexible working schedules vary by country and role. Some India-based roles supporting North America work a mandated 5:30pm to 2:30am IST shift.
Employee Resource Groups
Four named ERGs run company-wide: CloudPride (LGBTQIA+), BlackSpace (Black, Indigenous and People of Color), WIT (Womxn in Tech) and Pa'lante (Latine/Hispanic).
Employee Recognition Awards
JumpCloud runs employee awards and a President's Club for top sales performers.
Team Events & Social Budget
Company-sponsored outings, happy hours, and employee-led culture committees are part of JumpCloud's perks.
Meal Stipend
Food vouchers are offered to employees in Mexico.
Vacation Bonus
Employees in Mexico receive a vacation premium (prima vacacional), a cash uplift paid when vacation is taken.
Mentorship Program
A mentorship program is part of JumpCloud's development benefits.
Defined Career Pathways
JumpCloud offers customized development tracks, a documented internal promotion policy, internal job postings, regular promotion review cycles, and lateral mobility.
