Remote
Anywhere
$134K–$215K
⚙️Operations
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Mercury is building a whole stack of financial tools for startups. We work hard to create dashboards with thought and simplicity. You can check out our demo dashboard at www.demo.mercury.com.
Behind every product Mercury ships is a fast-growing company: dozens of teams across engineering, product, design, data, and business functions, and hundreds of projects that require alignment across compliance, legal, partnerships, customer support, finance, and leadership. AI Ops builds the systems that keep that organization moving, helping teams move quickly without losing shared context.
In this role, you'll own Mercury's internal knowledge infrastructure: the systems and standards that make company information accurate, discoverable, and useful. You'll build and maintain a trusted context layer—a structured, living record of what teams own, are building, and know—and ensure it stays current automatically.
That context layer powers leadership reporting, planning, operational reviews, and the internal AI agents employees use every day. You'll define how information is organized, validated, and maintained across systems like Linear and Mercury's internal platforms so they function as a single source of truth.
Working closely with Engineering, who own the underlying infrastructure, you'll design the knowledge layer above it: the taxonomies, schemas, validation workflows, and automations that make company knowledge reliable for both people and AI systems.
This role sits at the intersection of systems operations, knowledge architecture, and product thinking. Success isn't measured by collecting more information, but by creating a high-signal knowledge system that helps employees find answers quickly, enables leaders to make decisions from shared context, and gives AI systems the foundation they need to operate effectively.
Mercury aims to make banking* feel secure, reliable, thoughtful, and perhaps even magical. Your job is to make the company's internal knowledge systems just as dependable.
Important: *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.
The total rewards package at Mercury includes base salary, equity (stock options), and benefits.
Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.
Our target new hire base salary ranges for this role are the following:
*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.
Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.
We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. [Please see the independent bias audit report covering our use of Covey for more information.]
#LI-JD1
USD 163,000 - 203,800
Annually
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Flexible Spending Account (FSA)
Wellness Programs
401(k) / Retirement Plan
401(k) Match
Equity / RSUs
Pay Transparency
Commuter Benefits
Fertility Benefits
Parental Leave
Caregiver Policy
Sabbatical
Unlimited PTO
Learning & Development Budget
Mercury is remote-first and opens most roles to anyone in the United States or Canada. Some roles are US-only, including sales and SDR positions, certain compliance and audit roles, and weekend support. You can also work from Mercury's offices in San Francisco, New York, and Portland, Oregon by choice, and there is a Dublin, Ireland office for EMEA customer-support roles. Each posting lists its own location eligibility, so check the specific role you are interested in.
Mercury publishes a salary range on every job posting and bases offers on your experience, expertise, geographic location, and internal pay equity relative to peers. Pay is geo-adjusted between countries: a senior engineering role, for example, recently listed roughly $167K to $208K in the United States versus about CAD 157K to 197K in Canada. Every employee also receives equity as stock options or RSUs, and RSU grants vest over six years with no cliff, with a seven-year window to exercise after you leave.
Minimum PTO Requirement
Paid Holidays
Sick Days
Volunteer Time Off
Home Office Stipend
Company Equipment
Meal Stipend
Company Offsites / Retreats
Free Snacks & Drinks
Team Events & Social Budget
On top of medical, dental, and vision coverage, Mercury offers 12 or more weeks of paid parental leave and fertility, hormonal-health, and family-forming benefits through Carrot. Retirement matching runs up to 4 percent of base salary through a 401(k), or an RRSP for Canadian employees. Remote-friendly stipends include a $600 home-office equipment setup, a $100 weekly food budget, a $100 monthly wellness budget, a $50 monthly phone reimbursement, and a $1,000 annual learning and development budget.
Mercury runs on six stated values: Think actively, Be super helpful, Act with humility, Appreciate quality, Focus on the outcome, and Build relentlessly. In practice that looks like curiosity and experimentation, going out of your way to help teammates, and taking ownership of results while leaving ego at the door. People who want high autonomy and direct impact, and who care about craft and building things that last, tend to thrive here.
Mercury has not published async-first practices such as no-meeting days or documentation-first norms, so expect a fairly synchronous, real-time way of working with meaningful overlap with your teammates. Its offices in San Francisco, New York, and Portland anchor US time zones, and roles run across US and Canadian time zones. Engineering teams are described as autonomous and close-knit, so there is real self-direction within that synchronous default.
Beyond the Haskell backend, Mercury builds its web frontend in TypeScript and React, its iOS app in Swift, and its Android app in Kotlin, on Postgres with AWS infrastructure managed through Nix and Terraform. The data and AI tooling spans Snowflake and BigQuery pipelines and several large language model providers, so engineers work across a modern, type-forward stack rather than a legacy fintech one.
