Associate Director, Strategy & Operations

ABOUT THE ROLE

Options Travel, now part of Engine, is scaling toward $1B in corporate travel. We’re hiring a Associate Director, Strategy & Operations to turn strategy into execution across the business and act as the connective layer across our divisions — so the CEO can stay focused on strategy, market shifts, and growth. This is a high-visibility role for a decisive operator who gets things done, works well with senior stakeholders, and is fluent in corporate travel.

This is an individual-contributor role with no direct reports initially. You’ll partner with and coordinate across division leaders through influence and operating cadence rather than line management — divisions do not report into this role and you’ll execute and operationalize the strategy set by the CEO as a trusted proxy on cross-functional execution.

WHAT YOU’LL DO

• Operationalize strategy — take defined Options Travel strategies and initiatives from plan through execution to measurable outcome, and report results to the CEO and stakeholders.
• Drive cross-division operating rhythm — set the cadence and coordination across Sales, Operations, the online booking tool (OBT), Account Management, and Accounting to keep initiatives aligned and moving.
• Serve as the Options–Engine liaison — the day-to-day point of contact once the online booking tool is live, resolving issues and coordinating fixes, pricing, and technology needs.
• Coordinate contracts and legal — organize Options Travel contracts and partner with Engine counsel to keep agreements current and moving.
• Solve problems with clients — engage directly with clients to resolve issues and support retention and growth, in partnership with the CEO and division leaders.
• Improve how the business runs — identify and implement new processes that increase scalability and operational efficiency.
• Support other initiatives as needed — as bandwidth allows, help build out partner-network and global-fulfillment efforts.

WHAT YOU’LL BRING

• 8+ years in corporate travel / TMC operations or strategy & operations, including 2–3 years in a senior operating or lead capacity.
• A track record of turning strategy into executed outcomes in a fast-moving, scaling business.
• Strong cross-functional coordination — able to align and influence senior stakeholders without direct authority.
• A decisive, creative problem-solver and doer who drives work to completion rather than passing it on.
• Comfort being client-facing and representing the business externally.
• Fluency with modern technology and operating tools, and strong communication and expectation-setting.