Where can Instacart employees work remotely from?

US employees can work remotely from any state except Alaska and the US Territories, and Canadian employees from Ontario, Alberta, or British Columbia. Instacart has no return-to-office date, though a small set of roles such as Workplace Managers, IT, and Regional Ops must work from a specific location or time zone.

Does Instacart have offices, and do I have to use one?

Yes. Instacart keeps offices in San Francisco (its headquarters), Toronto, and New York City, and they are open to all employees to drop in whenever they choose. Working from an office is optional for most roles under the Flex First model.

How does Instacart keep remote teams connected in person?

Through Team Jams, in-person gatherings held a few times a year at the team, department, or company level, plus company-wide events. Attendance is optional and Instacart covers all travel expenses for these get-togethers.

What does Instacart provide for a home office setup?

Flex First includes a stipend to outfit your work-from-home setup and monthly internet reimbursements. Employees also get a monthly $100 personal wellness stipend, or the local equivalent, on top of the setup support.

What kinds of roles does Instacart hire remotely?

Recent openings skew heavily toward engineering, machine learning, and data science, alongside product, sales, finance, and people teams. Most postings are listed as remote across the United States and Canada, often as paired US and Canadian listings for the same role.

Billing Operations Lead

Instacart

Remote

Job Description

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

This is a remote role that may be performed from any U.S. State except California, Connecticut, New Jersey, New York, and Washington.

Why this role is on the menu

The Billing Operations Lead oversees and optimizes the end-to-end billing lifecycle across all Instacart Marketplace retailers, ensuring accurate invoicing, compliance with financial controls, and timely month-end close. This role serves as the operational and strategic anchor for the billing team, partnering closely with Finance, BD, Financial Systems, Legal, Product, and Engineering to drive accuracy, scalability, and continuous improvement.

The ideal candidate brings deep billing operations experience, strong analytical ability, and a bias for operational excellence — someone equally comfortable mentoring junior team members as they are collaborating with cross-functional stakeholders to scope system enhancements and automation opportunities.

What you'll cook up in your first year

Billing portfolios across strategic retail partners and multiple revenue streams are owned and operating accurately, with day-to-day billing operations executed with a focus on revenue recognition inputs and timely month-end close.
Billing policies, SOPs, and quality standards are developed and maintained, with discrepancies and escalations resolved in close partnership with Finance Systems, BD, and Revenue.
Dashboards, reporting, and KPIs that track billing health are built in collaboration with Finance Systems, enabling continuous improvement and proactive identification of issues.
Billing system enhancements, integrations, and automation opportunities are scoped and delivered in partnership with Product and Engineering, reducing manual workload and improving operational scalability.
Internal controls, audit requirements, and contractual billing terms are enforced, with junior team members mentored and billing operations scaled to support Instacart's growth.

The secret ingredients we're looking for

Must-have pantry staples (Minimum Qualifications)

Bachelor’s degree in Accounting, Finance, Information Systems, or related field, or equivalent practical experience.
5+ years of experience in Billing Operations, Order-to-Cash, or Accounts Receivable within technology, ecommerce, marketplace, or subscription/SaaS environments.
2+ years leading cross-functional billing or quote-to-cash projects as an individual contributor, from requirements through UAT and launch.
Hands-on experience with Salesforce CPQ and at least one billing platform (e.g., Zuora, Chargebee, Stripe Billing) plus one ERP (e.g., NetSuite, SAP, Oracle).
Proficiency in Excel (pivot tables, lookups) and basic SQL for reconciliations and data analysis.
Working knowledge of billing controls, SOX requirements, and revenue considerations (e.g., ASC 606) as they apply to invoicing, credits, and adjustments.

Optional garnishes (Preferred Qualifications)

Demonstrated success leveraging data modeling tools such as Alteryx to automate billing processes.
Aptitude and demonstrated success leveraging AI solutions to improve billing processes.

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For US based candidates, the base pay ranges for a successful candidate are listed below.

CO, DE, HI, IL, ME, MD, MA, NH, OR, PA, RI, TX, VT, VA, DC

$92,000—$97,000 USD

AL, AK, AZ, AR, FL, GA, ID, IN, IA, KS, KY, LA, MI, MN, MS, MO, MT, NE, NV, NM, NC, ND, OH, OK, SC, SD, TN, UT, WV, WI, WY

$84,000—$88,500 USD

Benefits & Perks

Health & Wellness

Health Insurance

Comprehensive medical insurance coverage provided to all employees.

Dental Insurance

Dental insurance bundled with comprehensive health coverage.

Vision Insurance

Vision coverage bundled with comprehensive health benefits.

Life Insurance

Standard employer-provided life insurance coverage.

Disability Insurance

Standard disability insurance coverage for short-term and long-term needs.

Wellness Programs

Physical and mental wellness programs including memberships and personal wellness support.

Mental Health Benefits

Mental wellness programs including memberships and stipends supporting employee mental health.

Fitness Stipend

A monthly personal wellness stipend usable on wellness, personal care, family, home, and more.

Financial

401(k) / Retirement Plan

Employer-sponsored 401(k) retirement plan for US employees and RRSP for Canadian employees.

401(k) Match

Employer matches 401(k) contributions for US employees and RRSP contributions for Canadian employees.

Equity / RSUs

Instacart roles include a new-hire equity grant and annual refresh grants.

Financial Planning

Origin financial planning services provided as a financial wellness benefit.

Time Off

Unlimited PTO

Flexible paid time off policy with no set cap on vacation days.

Sabbatical

Four week sabbatical at four years of service, called the "Four Year Fill-Up".

Remote & Equipment

Home Office Stipend

Work-from-home stipend provided to outfit home office setup for Flex First employees.

Internet Stipend

Monthly internet reimbursement for remote and Flex First employees.

Family & Care

Fertility Benefits

Modern family planning coverage that supports all family types and paths to parenthood.

Parental Leave

Paid parental leave available for all parents regardless of caregiver role.

Professional Growth

Learning & Development Budget

Customized internal learning programs paired with an annual professional development allowance for employees.

Culture & Perks

Employee Product Discount

Free Instacart+ membership granting grocery delivery discounts on the company's own product.

Charity Matching

Annual employee donation matching plus Carrot Credits donation funds granted to new hires and at anniversary milestones.

Volunteer Time Off

Paid volunteer weeks and community service opportunities through the Instacart Serves volunteer program, including a virtual volunteer session during onboarding.

Employee Resource Groups