Intermediate Security Analyst, Vulnerability Operations (North America)

Important: This role is open to candidates across North America, though we encourage applications from those based on the West Coast US or West Coast Canada (British Columbia) as the team is looking to expand coverage in the Pacific Time Zone.

What you’ll do

• Triage incoming bug bounty reports, including reviewing report quality, validating findings, assessing potential impact, identifying duplicates, and routing reports to the appropriate teams.
• Triage vulnerabilities identified through vulnerability management activities and help track them through assessment, remediation, and closure.
• Work with PSIRT engineers and development teams to gather technical details, reproduce issues, and clarify affected products, versions, and configurations.
• Support severity assessment using frameworks and terminology such as CVE, CVSS, CWE, and OWASP.
• Communicate professionally and respectfully with security researchers participating in coordinated vulnerability disclosure and bug bounty programs.
• Support GitLab’s role as a CVE Numbering Authority by preparing information for CVE assignment, maintaining accurate records, and helping coordinate CVE-related activities.
• Represent GitLab as an acting CNA representative in CVE-related discussions and operations, escalating questions and coordinating with the appropriate internal and external stakeholders.
• Draft and coordinate customer-facing communications about security vulnerabilities, fixes, mitigations, and release information in partnership with PSIRT, Legal, Customer Success, Support, and Corporate Communications.
• Maintain accurate issue records, timelines, researcher communications, remediation status, and follow-up actions.
• Monitor queues and operational metrics to identify trends, aging items, recurring issues, and opportunities to improve response quality and consistency.
• Create and improve runbooks, procedures, templates, and other documentation that make vulnerability handling more efficient and transparent.
• Participate in incident handoffs, root cause analysis documentation, lessons-learned activities, and product security reviews.
• Build technical and operational expertise in PSIRT, bug bounty, vulnerability management, and coordinated vulnerability disclosure.

What you’ll bring

• Early-career experience or equivalent education in cybersecurity, software engineering, information technology, or a related field. Relevant internships, coursework, labs, research, customer support, or practical security projects are welcome.
• Foundational understanding of software vulnerabilities and security concepts, including web applications, APIs, CI/CD environments, authentication, and authorization.
• Familiarity with security terminology such as CVE, CVSS, CWE, OWASP Top 10, and coordinated vulnerability disclosure.
• Strong attention to detail and the ability to organize and prioritize multiple reports or work items.
• Clear written and verbal communication skills, with the ability to explain technical topics to both technical and non-technical audiences.
• Experience with a bug bounty or vulnerability disclosure platform such as HackerOne or Bugcrowd.
• Experience reviewing security reports, participating in capture-the-flag exercises, performing vulnerability research, or working with security tooling.
• Familiarity with CVE assignment, CNA processes, security advisories, or vulnerability databases.
• Nice to have: Basic scripting, log analysis, issue tracking, or data analysis experience; experience writing technical documentation, customer communications, support responses, or operational procedures.

About the team

The GitLab Product Security Vulnerability Operations is a globally distributed team that helps ensure GitLab delivers secure applications customers can trust. VulnOps serves as a central point of contact for external security researchers and helps govern the policies, processes, and guidelines used to address vulnerabilities in GitLab’s supported products.

Team members collaborate across regions using documented processes, automation, and structured handoffs to support vulnerability resolution and ongoing operational improvements.