Job Description
Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.
We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further.
Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.
Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. Any communication from our in house Talent Acquisition team will only ever come from our contentsquare.com or @contentsquare-ext.com domain. For more information, visit our careers blog.
The Billing Specialist ensures the accurate, compliant, and timely generation of customer invoices. Working at the intersection of Sales, Finance, Legal, and Tax, this role maintains billing integrity across the Order-to-Cash (O2C) lifecycle, supports month-end close, and drives continuous process improvements. This is a 6-month fixed-term contract to cover maternity leave, starting in October 2026.
Key Responsibilities
Invoice Generation & Compliance: Draft, validate, and issue customer invoices in accordance with contract terms, internal controls, IFRS 15 revenue standards, and local tax/e-invoicing regulations.
Contract & PO Review: Audit executed order forms and purchase orders prior to billing to prevent discrepancies and ensure accurate commercial terms.
Exception & Query Management: Process credits, cancellations, and billing adjustments; resolve customer and internal billing inquiries promptly.
Cross-Functional Collaboration: Partner with Sales, Customer Success, Tax, and Legal to resolve complex deal structures and billing issues.
System & Data Integrity: Maintain clean billing records within ERP and CRM platforms; perform regular account reconciliations.
Month-End & Audit Support: Assist with month-end close routines, prepare KPI reporting, and provide supporting documentation for internal/external audits.
Process Optimization: Identify manual bottlenecks and champion automation and data-quality initiatives across the O2C workflow.
Qualifications
Education: Bachelor’s degree in Accounting, Finance, Business, or equivalent experience.
Experience: 2–4 years in Billing, Accounts Receivable, or Order-to-Cash operations.
Systems: Proficiency with enterprise ERP systems (e.g., NetSuite, Workday, SAP, Oracle).
Technical Knowledge: Strong foundation in billing workflows, revenue recognition concepts (IFRS 15/ASC 606), and tax compliance.
Preferred: SaaS/subscription background, exposure to e-invoicing mandates, and familiarity with Salesforce or dedicated billing engines (e.g., Zuora, Stripe).
