Community Outreach Specialist

Important: Internal Title: Community Liaison

The Community Liaison will build and strengthen relationships with community partners to expand outreach and engagement. The ideal candidate will design and implement strategic initiatives to grow and sustain community presence. The position is responsible for identifying, operationalizing, and measuring the success of our community partnerships related to social determinants of health. Most work will occur in partnership with the community and Vynca’s Enhanced Care Management team. The ideal candidate should be self-motivated, energetic, compassionate, and have a strong background in community support and patient engagement. If you have a strong drive to help the underserved, this position is for you!

This is a critical role and we're looking to fill it as soon as possible.

This field-based position requires traveling throughout San Francisco County. Candidates wishing to be considered must reside within 20-miles of assigned territory due to frequency of travel.

What you'll do

• Build and maintain relationships with community stakeholders, including resource centers, medical facilities, and advocacy groups.
• Drive referrals into Vynca care programs, primarily Enhanced Care Management
• Continuously expands knowledge and understanding of community services and resources; maintains frequent contact with community agencies serving vulnerable populations.
• Understand local market dynamics and agency strengths.
• Develop and execute strategic marketing plans.
• Identify and communicate cultural issues affecting members.
• Track sales activities and conduct presentations.
• Support community events and maintain high customer service standards.
• Serve as a liaison between patients and practices.
• Strengthen referral partnerships through outreach efforts.

Your experience & qualifications

• 2 years of experience in healthcare sales or at a community-based organization required
• Ideal candidates will have knowledge of the local healthcare landscape and/or community resources, although not required.
• Experience working with underserved communities and in healthcare
• Experience & comfort using technologies such as a computer, telephone, and various types of electronic health record (EHR) platforms to document patient interactions and schedule patients for appointments.
• Experience working in a CRM, Salesforce experience preferred
• Must possess strong organizational skills
• Ability to work independently
• Proficient with Microsoft and Google applications
• Strong communication, speaking, and presentation skills
• Strong motivational skills, including conflict/dispute resolution techniques
• Must have access to a reliable internet connection
• Valid driver's license and reliable, insured, and registered automobile

• Bilingual (English/Spanish), highly preferred