Remote
US
🎧Support
Early Access — Help us improve! Share your feedback.
We use cookies to improve your experience and measure how our site is used. Learn more.
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Join Instacart as a Customer Experience T3 Specialist, where you’ll play a key role in supporting the delivery experience for pharmacy orders and contributing to our mission of empowering healthier living. As part of a dedicated team, you’ll help create seamless, empathetic, and impactful interactions that enhance our customers’ trust and satisfaction with Instacart’s services.
We are currently seeking a Customer Experience T3 Specialist to join our team. In this role, you’ll be the voice of Instacart, delivering exceptional service through real-time calls and occasionally emails. You’ll work directly with customers, shoppers, pharmacists, and retail partners to create personalized support experiences that reflect empathy, kindness, and professionalism. Your work will focus on ensuring customer satisfaction by supporting Instacart Health initiatives like Fresh Funds and delivery-related inquiries for Rx orders, helping users during the moments that matter most.
The Instacart Customer Experience Consumer Vanguard team is dedicated to supporting a range of interactions across our customer, shopper, retailer, and partner community. From assisting with inquiries about Fresh Funds under our Instacart Health initiative to supporting Rx customers with prescription delivery and related questions, we provide empathetic and solutions-focused service. Whether resolving app issues or troubleshooting delivery concerns, our team is committed to advocating on behalf of our users and creating exceptional support experiences that contribute to Instacart’s vision of accessible and reliable services for all.
Minimum Qualifications
Preferred Qualifications
Work Schedule:
The working hours for this role are Wednesday – Sunday, 2:00 PM – 11:00 PM ET or Friday - Tuesday 2:00 PM - 11:00 PM ET.
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For US based candidates, the base pay ranges for a successful candidate are listed below.
Salary not disclosed for this role. See what similar remote roles pay →
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Wellness Programs
Mental Health Benefits
Fitness Stipend
Employee Assistance Program
Flexible Spending Account (FSA)
401(k) / Retirement Plan
401(k) Match
Equity / RSUs
Financial Planning
Student Loan Assistance
Commuter Benefits
Unlimited PTO
Sabbatical
Flexible Schedule
Home Office Stipend
Internet Stipend
Company Offsites / Retreats
Fertility Benefits
Parental Leave
Learning & Development Budget
Employee Product Discount
Charity Matching
Volunteer Time Off
Employee Resource Groups
US employees can work remotely from any state except Alaska and the US Territories, and Canadian employees from Ontario, Alberta, or British Columbia. Instacart has no return-to-office date, though a small set of roles such as Workplace Managers, IT, and Regional Ops must work from a specific location or time zone.
Yes. Instacart keeps offices in San Francisco (its headquarters), Toronto, and New York City, and they are open to all employees to drop in whenever they choose. Working from an office is optional for most roles under the Flex First model.
Through Team Jams, in-person gatherings held a few times a year at the team, department, or company level, plus company-wide events. Attendance is optional and Instacart covers all travel expenses for these get-togethers.
Flex First includes a stipend to outfit your work-from-home setup and monthly internet reimbursements. Employees also get a monthly $100 personal wellness stipend, or the local equivalent, on top of the setup support.
Recent openings skew heavily toward engineering, machine learning, and data science, alongside product, sales, finance, and people teams. Most postings are listed as remote across the United States and Canada, often as paired US and Canadian listings for the same role.
