Customer Success Associate (USA Only - 100% Remote)

About Us

Since 2013, we've been building a CRM that gets out of your way and helps your team sell more, faster. No manual data entry, no 10-click workflows. Just communication-first sales software designed to help you succeed and scale.

We're bootstrapped and profitable which means we answer to our customers and play by our rules. We're proud of our 120-person, 100% remote team, focused on building Close so that no small, scaling business fails because it can't figure out sales.

About the Role

Close is looking for a Customer Success Associate to help drive retention and growth among our new customers. In this role, you won’t be assigned dedicated accounts, instead, you’ll work with a variety of startups and growing companies as they begin their journey with Close. You’ll connect directly with our new customers (often Founders and CEOs!), acting as their Close consultant and setting them up for success on the platform.

Your focus will be on proactively reaching out to new customers to book account reviews where you will help them build strong sales processes within Close. As a CSA, you’ll make a real impact for the scaling businesses you work with, and directly increase customer retention.

You’ll report to our Manager of Customer Success and work closely with our Success team leaders and our current CSM team.

You are:

• Backed by at least one year of experience with B2B SaaS.

  • Preference given to candidates with either 1) frontline sales experience or 2) experience working for a CRM platform or a sales enablement tool. Our customers are sellers so a deep familiarity with sales tools or firsthand experience in Sales is preferred.

• A clear, precise communicator both verbally and in writing. You’ll be spending much of your time face-to-face with customers on Zoom, but you will also frequently write emails to provide consultation and advice to customers.
• Energized by working independently in a fast-paced environment. Our team moves quickly and our customers deserve prompt responses - you’ll be responsible for managing your time and prioritizing among many competing demands on your time.
• Able to build rapport with customers quickly. You won’t be owning a book of business in this role, so you’ll need to build new relationships every day.
• Highly emotionally intelligent. You have the ability to understand and empathize with the needs of others. You have a friendly, but strong demeanor.
• Experienced with working in a startup, ideally in a remote environment.
• Physically based in the U.S. and proficient in English. Preference for ET, CT, MT, and PT.

You will:

• Virtually train and onboard new and existing customers
• Proactively reach out to high-potential new customers
• Research to identify high growth and at risk customers
• Communicate effectively via multiple platforms (sms, call, email, Zoom, social) with all Close customers, including co-founders, executives, and sales teams
• Work closely with Success and Sales teams on seamless customer transitions
• Identify expansion opportunities and upsell customers
• Host and manage recurring office hours, group trainings, and interactive demos to support many customers at once
• Identify customer content needs and create FAQs, white papers, videos
• Communicate with customers in our online Community and via our Helpdesk software

Benefits

• Compensation: Competitive pay plus an organization-wide goal-based bonus
• Paid Time Off: ~5 weeks of PTO to start. Plus a 1-week all-company Winter Holiday Break and paid US holidays. You'll earn 2 extra days for every year you're with Close.
• Parental Leave: Paid leave for primary and secondary caregivers
• Sabbatical: A 1-month paid sabbatical every 5 years with the team
• Healthcare (US residents): Two medical plans with Close covering 99% of your premium, plus Dental, Vision, HSA, FSA, and company-paid Long-Term Disability
• 401k (US residents): We match your contributions up to 6%, vested immediately

Our Values

Build a house you want to live in - Examine long-term thinking and action

No BS - Practice transparency and honesty, especially when it’s hard

Invest in each other - Build successful relationships with your coworkers and customers

Discipline equals freedom - Keep your word to yourself and others

Strive for greatness - Constantly challenge yourself and others

Learn More

Listen to our CEO and Founder, Steli Efti, tell the story of Close’s journey in the $0-30m Blueprint. 

Watch our culture video from our 2023 team retreat in Milan. Every year our entire team gathers in person to build connection, foster cross-functional collaboration, and have fun. In 2027, we're headed to Dusseldorf, Germany!

Explore our product. Check out a demo!

Our Hiring Process

We ask a few role-specific questions as part of our application process. These questions are designed to help us learn more about you from the start, so please answer each one thoughtfully. We see this as an opportunity to get to know you beyond your resume.

We use AI tools daily at Close and expect candidates to do the same. In evaluating your application, we aim to get a sense for you - the way you think, how you communicate, the work you've done. Applications that read as fully AI-generated will not be considered.

Regardless of fit, you can expect to hear back from our team with an update on the status of your candidacy.

If you progress to the interview process, you'll receive a full outline of the role-specific steps in your first touchpoint with us. We do our best to make the hiring process clear and human.