Deal Desk Analyst - Boston

Important: At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do

• Develop in-depth knowledge of Datadog’s licensing and pricing models to provide deal structuring and quoting support to our global sales teams  
• Be a creative problem solver who finds a way to meet customers’ needs while adhering to Datadog’s selling policies
• Solve customer satisfaction issues following execution of the deal
• Actively negotiate deals directly with the customer as needed
• Work cross functionally across various stakeholder groups including legal, contracts, sales operations, order management, revenue, finance and product management
• Function as point of contact and subject matter expert for Sales on deal pricing matters
• Drive adherence to internal controls, protocols and business rules
• Partner with the team to identify and build AI-powered automations that improve deal desk efficiency and scale our operations

Who You Are

• At least 4 years of overall experience including related processes such as sales operations, finance, sales strategy, and sales enablement
• At least 2 years of experience with deal structuring/quoting complex SaaS transactions for a fast-growing multi-national company  
• Working knowledge of revenue recognition principles 
• Must be comfortable representing the company to customers in negotiations and resolving customer satisfaction issues  
• Strong attention to detail 
• Ability to multi-task
• Strong communication skills
• Ability to work in fast paced, high pressure environment
• Strong quantitative skills 
• Strong MS Word, Excel and PowerPoint skills

Bonus Points

• Experience with Salesforce and CPQ
• Hands-on experience using AI tools such as Claude, ChatGPT, or similar — and a genuine interest in applying AI to automate and scale business processes

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.