Remote
Canada, US
$168K–$286K
📣Marketing
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HTS Assist est l'assistant d'intelligence artificielle agentique de Hopper pour le voyage, qui résout de vrais enjeux clients comme les changements de vol, les annulations, les remboursements et les réservations, par clavardage et par la voix, pour certaines des plus grandes marques et entreprises de voyage au monde. La voix pose ses propres défis produit, de la latence et de l'alternance de la parole jusqu'au moment de l'escalade vers un humain, et ce poste couvre les deux volets avec la même rigueur.
À titre de directeur ou directrice principal(e) de produit, vous serez responsable de l'agent orienté client de bout en bout : les conversations, l'interface et l'expérience que nos partenaires offrent à des millions de voyageurs. Il s'agit d'un poste délibérément axé sur le design, où vous serez la personne qui tranche les décisions de design au quotidien, en façonnant directement les parcours et les interfaces en étroite collaboration avec les équipes de design de nos partenaires et notre designer interne.
À propos de Hopper
Chez Hopper, notre mission est de devenir la plateforme de voyage de référence à l'échelle mondiale, en propulsant l'application mobile et le site Web de Hopper ainsi que notre division B2B, HTS. Grâce à d'importantes quantités de données et à des algorithmes d'apprentissage automatique avancés, Hopper combine une offre d'agence de voyages de calibre mondial avec des produits fintech propriétaires pour offrir transparence, flexibilité et économies aux voyageurs du monde entier.
La plateforme Hopper dessert des centaines de millions de voyageurs et continue de gagner des parts de marché partout dans le monde, avec plus de 120 millions de téléchargements. Par l'entremise de HTS, notre division B2B qui représente plus de 75 % de l'entreprise, nous propulsons les canaux directs de partenaires comme Capital One, Nubank, Air Canada et bien d'autres.
Hopper a été nommée entreprise la plus innovante en voyage par Fast Company, se classe au troisième rang des plus grandes agences de voyages en ligne en Amérique du Nord, et a amassé plus de 750 millions de dollars américains en capital privé auprès d'investisseurs institutionnels de premier plan.
Embarquez avec nous!
Ce poste utilise des systèmes de prise de décision automatisée pour évaluer l'aptitude des candidats. Conformément à la réglementation locale, vous avez le droit de comprendre les principaux facteurs utilisés dans cette évaluation, de demander une correction de vos données ou de demander une révision humaine de toute décision automatisée. Pour exercer ces droits, veuillez communiquer avec recruiting@hopper.com
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About the role
HTS Assist is Hopper's agentic AI assistant for travel, resolving real customer issues like flight changes, cancellations, refunds, and bookings over chat and voice for some of the largest travel brands and enterprises in the world. Voice carries its own product problems, from latency and turn-taking to escalation timing when a human is on the line, and this role owns both surfaces with equal depth.
As Principal Product Manager, you will own the customer-facing agent end to end: the conversations, the interface, and the experience our partners put in front of millions of travelers. This is a deliberately design-leaning role, and you will be the day-to-day design decision-maker, shaping flows and interfaces directly in close partnership with partner design teams and our in-house designer.
What would your day-to-day look like
Perks and benefits of working with us
About Hopper
At Hopper, we are on a mission to become the leading travel platform globally, powering Hopper's mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions, helping people travel better and save more on their trips.
The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. The Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers, with 70% of its users being Gen Z and millennials.
While many know us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we've grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world's largest brands.
Through HTS, our B2B division, the company supercharges its partners' direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more.
Here are just a few stats that demonstrate the company's recent growth: billions of dollars worth of travel and travel fintech are sold through Hopper and HTS's channels every year. Our fintech products, including Cancel for Any Reason and Flight Disruption Assistance, have exceptionally strong CSAT because the terms are always clear and customers receive instant, no-questions-asked resolutions. Almost 30% of our app customers purchase at least one fintech product when making a booking, and consumers are 1.6x more likely to repurchase if they add fintech to their booking versus booking travel alone.
Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business. Through HTS, any travel provider, including airlines, hotels, banks, and travel agencies, can integrate and seamlessly distribute Hopper's fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more.
Hopper has been named the #1 most innovative company in travel by Fast Company. Hopper has been downloaded over 120 million times and continues to see millions of new installs each month. Hopper is now the #3 largest online travel agency in North America, and 70% of our app customers are Gen Z and millennial travelers.
Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials.
Come take off with us!
This role utilizes automated decision-making systems to assess candidate suitability. Under local regulations, you have the right to understand the principal factors used in this assessment, request a correction of your data, or request a human review of any automated decision. To exercise these rights, please contact recruiting@hopper.com.
Salary not disclosed for this role. See what similar remote roles pay →
Health Insurance
Dental Insurance
Vision Insurance
Disability Insurance
Life Insurance
Flexible Spending Account (FSA)
401(k) / Retirement Plan
Stock Options
Severance Package
Relocation Assistance
Unlimited PTO
Company Shutdown Days
Home Office Stipend
Coworking Allowance
Parental Leave
Learning & Development Budget
Defined Career Pathways
Employee Product Discount
Hopper advertises remote roles for specific countries or metro areas, and the same role may have separate listings for different locations. Check the location on the particular job posting before applying; fully remote does not by itself establish worldwide eligibility.
Hopper’s interview guide outlines an introductory call, competency screening, an interview loop of three to five interviewers, and a final Bar Raiser interview. It says candidates are assessed for what they can build for customers, with less weight on experience and degrees.
Some Hopper job postings include salary bands tied to the listed location. Postings for the same role in different locations may show different ranges, so check the listing where you would work. Some job postings also advertise pre-IPO equity; ask about grant terms during the offer process.
Hopper job postings describe unlimited PTO, a Carrot Cash travel stipend, a work-from-home stipend, and on-demand coworking access. Benefits vary by location: US listings include employer-paid medical, dental and vision premiums and 401(k) access; Canadian listings include employer-paid group insurance, a health spending account and RRSP access. US roles also list a Health Reimbursement Account. Check the posting for the role’s location for applicable terms.
Hopper’s culture guide names weekly revenue and customer-servicing meetings, quarterly roadmap approvals, and periodic product and design reviews. It asks teams to seek alignment, not coordination.
