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Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.
Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.
Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.
Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.
Our Team Members:
We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!
We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.
Alpaca is looking for a Director of Customer Experience to lead and develop the customer-facing support functions across Trading API.
Trading API serves a diverse and increasingly sophisticated customer base, from active traders and developers to trading firms and institutional customers. As we expand our products, markets, and global customer base, the customer experience function needs to scale with the complexity and demands of the business.
This role will lead our existing teams across General Support and VIP Support and evolve how we support customers globally. The Director will build a follow-the-sun operating model, develop the team and its capabilities, establish clear service standards and use data, AI, and automation to continuously improve how we serve customers.
The role will also be a key partner to Product, Engineering, Trading, Operations, and Compliance. Customer interactions provide an important source of insight into where customers encounter friction and where our products and processes can improve. The Director will be responsible for turning those insights into actionable feedback and working across the organization to drive improvements to the customer experience.
We expect this person to spend time understanding the customer experience firsthand, particularly early on. They should develop a deep understanding of how customers use Alpaca, the issues they encounter, and how those issues move through the organization. The goal is to translate that knowledge into a high-performing global function that can scale with Trading API.
Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
Salary not disclosed for this role. See what similar remote roles pay →
Health Insurance
Dental Insurance
Vision Insurance
Stock Options
401(k) / Retirement Plan
PTO / Vacation
Home Office Stipend
Work From Anywhere
Yes. Alpaca is a 100% remote company with 380+ team members distributed worldwide, including the USA, Canada, Japan, Hungary, Nigeria, Brazil, and the UK. Roles are posted by region such as Americas, EMEA, APAC, or North America, and some open positions can be worked from anywhere globally.
Alpaca leans on asynchronous communication and uninterrupted deep work so a globally distributed team can collaborate across nearly every time zone. Most roles hire across a broad region, though some postings specify a working-hours overlap, for example Eastern or European time zones, when a function needs closer coordination.
Alpaca offers a competitive salary plus stock options, giving employees an ownership stake in the company. It also provides a 401(k) plan, though the company does not match contributions.
Employees receive four weeks of PTO plus three personal days each year.
Alpaca pays for health coverage for employees and their children, with reasonable options to add a spouse or family. The healthcare package includes medical, dental, and vision.
Alpaca hires engineers, traders, and brokerage professionals who want to build financial infrastructure that opens investing to everyone. The team values curiosity, empathy, and accountability, and it maintains a strong commitment to open-source contributions and community.
