Where can Instacart employees work remotely from?

US employees can work remotely from any state except Alaska and the US Territories, and Canadian employees from Ontario, Alberta, or British Columbia. Instacart has no return-to-office date, though a small set of roles such as Workplace Managers, IT, and Regional Ops must work from a specific location or time zone.

Does Instacart have offices, and do I have to use one?

Yes. Instacart keeps offices in San Francisco (its headquarters), Toronto, and New York City, and they are open to all employees to drop in whenever they choose. Working from an office is optional for most roles under the Flex First model.

How does Instacart keep remote teams connected in person?

Through Team Jams, in-person gatherings held a few times a year at the team, department, or company level, plus company-wide events. Attendance is optional and Instacart covers all travel expenses for these get-togethers.

What does Instacart provide for a home office setup?

Flex First includes a stipend to outfit your work-from-home setup and monthly internet reimbursements. Employees also get a monthly $100 personal wellness stipend, or the local equivalent, on top of the setup support.

What kinds of roles does Instacart hire remotely?

Recent openings skew heavily toward engineering, machine learning, and data science, alongside product, sales, finance, and people teams. Most postings are listed as remote across the United States and Canada, often as paired US and Canadian listings for the same role.

Director of Product, Logistics

Instacart

Remote

Job Description

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

About the Team

Instacart’s Logistics Product team owns the multi-sided fulfillment engine that powers every order on the platform. We deliver fast and affordable delivery and pickup for customers; flexible, reliable, and competitive earnings for shoppers; and continuously improving efficiency and quality for the marketplace as a whole. Logistics runs on ML and optimization at its core — how we batch orders, match them to shoppers, position and pay shoppers for their work, and route them physically — making this one of the most technically deep and commercially consequential product areas at Instacart.

About the Role

We’re looking for a Director of Product to lead the Logistics product organization and take it to its next phase of growth. This is a highly visible leadership role with executive sponsorship, owning a pillar with company-wide impact on Instacart’s long-term growth and profitability. You will set the multi-year vision and strategy for Logistics, lead and grow a team of product managers, and partner closely with engineering, machine learning, data science, and operations to build products that generate value for all sides of the marketplace. You will be responsible for key outcomes core to the company’s success — fulfillment cost, speed, quality, and shopper experience — and trusted to make fast, high-quality decisions in a complex, ambiguous, and highly interconnected domain.

About the Job

Own the multi-year product vision, strategy, and roadmap for Logistics — spanning service coverage, delivery speed, order batching and routing, shopper matching, positioning, and pay — and drive cross-company momentum behind it.
Partner with the company’s executive leadership to define, prioritize, and deliver the strategy, translating complex, interconnected tradeoffs into crisp narratives that align the organization.
Solve complex fulfillment problems and build 0-to-1 products and services that create synergistic value across customers, shoppers, and retailers, while continuously improving efficiency, speed, and quality at scale.
Lead, hire, develop, and grow a high-performing team of product managers; establish operating rhythms, hiring plans, and development frameworks that build a healthy, high-trust team and develop leaders who set the pace.
Act as a trusted partner to engineering and ML leadership on complex, high-stakes technical tradeoffs; anticipate where to focus the team ahead of the business impact becoming obvious.
Define clear success metrics and maintain a rigorous experimentation portfolio with a consistent cadence, using data, first-principles thinking, and user research to make sound, sometimes irreversible, tradeoffs.
Lead cross-org initiatives that measurably improve org health, and mentor and uplevel PMs across the broader organization.

About You

Minimum Qualifications

10+ years of product management or similar experience, including 4+ years managing and developing product managers (including senior PMs).
Strong marketplace or systems thinking — the ability to reason about multi-sided marketplace interactions and long-term vs. short-term tradeoffs, heavily informed by data as well as user research.
Proven track record leading multi-quarter initiatives and delivering impactful products measured by hard business outcomes (e.g., cost, speed, quality).
Strong technical fluency with ML- and algorithms-driven products; comfortable working through complex technical tradeoffs alongside engineering and ML leaders.
Excellent written and verbal communication; able to influence executive leadership and align cross-functional teams in a complex domain.
Demonstrated ability to hire, develop, and retain high-performing PMs and build healthy, high-trust teams.

Preferred Qualifications

Experience in a multi-sided dynamic marketplace-oriented role, envisioning or evaluating algorithms-based products and services.
Background in logistics, fulfillment, supply chain, or operationally complex physical environments.
Experience with e-commerce or grocery technology.

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For Canadian based candidates, the base pay ranges for a successful candidate are listed below.

CAN

$259,000—$273,500 CAD

Benefits & Perks

Health & Wellness

Health Insurance

Comprehensive medical insurance coverage provided to all employees.

Dental Insurance

Dental insurance bundled with comprehensive health coverage.

Vision Insurance

Vision coverage bundled with comprehensive health benefits.

Life Insurance

Standard employer-provided life insurance coverage.

Disability Insurance

Standard disability insurance coverage for short-term and long-term needs.

Wellness Programs

Physical and mental wellness programs including memberships and personal wellness support.

Mental Health Benefits

Mental wellness programs including memberships and stipends supporting employee mental health.

Fitness Stipend

A monthly personal wellness stipend usable on wellness, personal care, family, home, and more.

Financial

401(k) / Retirement Plan

Employer-sponsored 401(k) retirement plan for US employees and RRSP for Canadian employees.

401(k) Match

Employer matches 401(k) contributions for US employees and RRSP contributions for Canadian employees.

Equity / RSUs

Instacart roles include a new-hire equity grant and annual refresh grants.

Financial Planning

Origin financial planning services provided as a financial wellness benefit.

Time Off

Unlimited PTO

Flexible paid time off policy with no set cap on vacation days.

Sabbatical

Four week sabbatical at four years of service, called the "Four Year Fill-Up".

Remote & Equipment

Home Office Stipend

Work-from-home stipend provided to outfit home office setup for Flex First employees.

Internet Stipend

Monthly internet reimbursement for remote and Flex First employees.

Family & Care

Fertility Benefits

Modern family planning coverage that supports all family types and paths to parenthood.

Parental Leave

Paid parental leave available for all parents regardless of caregiver role.

Professional Growth

Learning & Development Budget

Customized internal learning programs paired with an annual professional development allowance for employees.

Culture & Perks

Employee Product Discount

Free Instacart+ membership granting grocery delivery discounts on the company's own product.

Charity Matching

Annual employee donation matching plus Carrot Credits donation funds granted to new hires and at anniversary milestones.

Volunteer Time Off

Paid volunteer weeks and community service opportunities through the Instacart Serves volunteer program, including a virtual volunteer session during onboarding.

Employee Resource Groups