Remote
US
$150K–$207K
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At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.
Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.
Job Posted: July 10th, 2026
Location: NAMER
As Zapier expands into the enterprise market and accelerates AI-driven development, incident management is increasingly critical to customer trust and operational reliability. The Incident Operations Specialist keeps that program running day to day through reliable tooling, clean data, repeatable workflows, and AI-powered automation.
You’ll report to the Incident Program Manager and help shape how Zapier responds to incidents, learns from them, and supports the people doing that work. This is an operations role with technical depth, not a software engineering role. We care most about two things: proven incident management experience and genuine AI fluency. The rest is coachable.
AI fluency (required, not optional). This is a hard requirement at point of hire, not something you'll grow into on the job. Concretely, we're looking for:
Incident response and analysis experience: You've worked in incident response, reliability, or a closely adjacent role. You've been hands-on with tools like incident.io and PagerDuty: on-call rotations, escalation paths, routing, integrations. You've analysed incidents after the fact, spotted patterns across many of them, and turned that into program-level improvements.
Technical depth to build your own tools: You're not a software engineer, but you can write SQL against Databricks, wire up API integrations, build Slack workflows, and prototype lightweight AI agents. If a workflow doesn't exist, you build it. If a dashboard is broken, you fix it.
How you work: Async-first and visible: status in public channels, no need to chase. You close the loop, prioritise ruthlessly, and push back on off-program requests rather than getting pulled thin. You translate technical detail into plain language for Support, GTM, and leadership without losing the signal.
The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.
Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.
USD 119,000 - 178,500
Annually
Wellness Programs
Health Insurance
Dental Insurance
Vision Insurance
Disability Insurance
Mental Health Benefits
Flexible Spending Account (FSA)
Performance Bonus
Equity / RSUs
401(k) Match
Profit Sharing
Unlimited PTO
Unlimited Sick Days
Work From Anywhere
Home Office Stipend
Company Offsites / Retreats
Internet Stipend
Parental Leave
Learning & Development Budget
Conference Attendance
Mentorship Program
Defined Career Pathways
Employee Resource Groups
Team Events & Social Budget
Employee Recognition Awards
Volunteer Time Off
Zapier hires across 40+ countries and has a formal global mobility policy that supports travelers, digital nomads, and long-term international moves. Roles are not tied to a specific country or timezone unless an individual listing says otherwise.
Zapier uses global-parity compensation, so pay is based on the role rather than discounted by where you live. Total compensation also includes equity or a cash-equivalent plan depending on location, plus company-wide profit sharing.
New hires receive a $3,500 Work Well Budget for home-office setup, $50 per month toward phone and internet, and $500 per year for software. There is also a $2,000 per year learning and development budget for courses, coaching, and conferences.
Zapier offers unlimited PTO, and most employees take around 25 days a year, alongside unlimited sick days and 14 weeks of paid leave for all new parents. Longer-tenured employees can also take a sabbatical.
Health, dental, vision, disability, and mental-health coverage are included, along with an Employee Assistance Program and an FSA. For growing families, Zapier covers fertility support through Carrot for all paths to parenthood.
Zapier suits people who do their best work with autonomy and strong written communication, since collaboration is async-first across time zones. A 401(k) with a 100% match on the first 4% (for US, UK, and Canada employees) and structured career pathways through the Next Play program support building a long-term remote career.
