Which countries does Affirm hire remote employees in?

Affirm's job board currently lists remote roles in the United States, Canada, Poland, Spain, and the United Kingdom, with Canadian hiring excluding Quebec. Remote employees can live almost anywhere within their country of employment.

Does Affirm have offices remote employees can use?

Yes. Affirm maintains dedicated offices in Chicago, New York City, San Francisco, and Toronto, plus shared workspaces in Seattle, Warsaw, Madrid, and London, all available on a voluntary basis for remote employees. The company also brings teams together in person through offsites, gatherings, and collaborative working sessions.

What are the standout benefits at Affirm?

Affirm covers 100 percent of medical premiums at every plan level for employees and their dependents, and backs that with dedicated mental health programs. Birth and non-birth parents both get 18 weeks of paid leave followed by a 4-week return-to-work transition at full base pay, and an employee stock purchase plan lets you buy Affirm shares at a discount.

What is Affirm's hiring process like?

Applications run through Greenhouse, and Affirm is unusually open about how it screens: AI-powered tools may help compare your resume against role requirements, but the company states that all hiring decisions are made by humans and no candidate is automatically rejected by an AI system. Candidates can request accommodations or an alternative selection process by contacting the recruiting team.

Who thrives at Affirm?

Affirm calls its people Affirmers and looks for candidates who are motivated rather than intimidated by complex problems in consumer finance. The stated values favor transparency and accountability, summed up in principles like people come first, no fine print, and it's on us.

Resolutions Manager

Affirm

Remote

Job Description

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

The Risk & Analytics team makes crucial decisions that direct Affirm’s business strategy. Our team designs and runs experiments to decide which product features to launch and which marketing campaigns to fund. We analyze performance not just to report on it, but to determine where to invest resources for maximum impact through building tools and analytical frameworks. We take ownership of the entire analytical lifecycle, from initial question to final business decision, ensuring Affirm grows efficiently and intelligently.

As a Resolutions Manager, you will own the performance and evolution of Affirm's first-party collections program across human, digital, and AI-powered customer engagement channels. This role is responsible for driving customer outcomes, operational efficiency, and recovery performance through a combination of vendor management, digital strategy, AI-enabled servicing, and operational excellence.

You will oversee the end-to-end collections engagement strategy, including contact center operations, digital communications, AI-powered servicing solutions, and vendor partnerships. Working closely with Product, Engineering, Analytics, Compliance, and Operations teams, you will identify opportunities to improve customer engagement, optimize collections performance, and scale innovative solutions that enhance both the customer and agent experience.

This is a highly cross-functional role that requires strong operational leadership, strategic thinking, and a passion for leveraging technology to transform how collections is delivered.

What you’ll do

Own the performance and evolution of Affirm's first-party collections program across agent, digital, and AI-powered engagement channels.
Develop and execute strategies that improve collections, customer outcomes, operational efficiency, and overall customer experience.
Lead relationships with collections BPOs, AI providers, and technology partners, ensuring strong performance, compliance, and accountability.
Monitor portfolio performance and customer behavior trends, using data and insights to identify opportunities and drive continuous improvement.
Partner closely with Product, Engineering, Analytics, Compliance, and Operations teams to develop and scale innovative collections solutions.
Oversee the rollout, optimization, and governance of AI-powered servicing capabilities, digital communications, and self-service experiences.
Influence product roadmaps and operational strategies by bringing frontline insights and customer needs into cross-functional decision-making.
Drive initiatives that improve engagement across all collections channels, including voice, SMS, email, digital, and emerging technologies.
Establish scalable processes, operating models, and performance frameworks that support future growth.
Foster a culture of accountability, innovation, and continuous improvement across internal teams and external partners.

What we look for

5+ years of experience leading collections programs.
Experience managing complex operational programs across multiple channels, including voice, digital, and self-service experiences.
Strong understanding of collections, recoveries, customer engagement, or financial services operations.
Experience working with BPO partners, vendors, and external service providers.
Demonstrated ability to leverage data to drive business decisions and operational improvements.
Experience partnering with Product, Engineering, Analytics, Compliance, and Operations teams.
Strong understanding of emerging technologies, automation, AI, or digital customer engagement solutions.
Proven ability to lead large-scale operational initiatives and drive measurable business outcomes.
Excellent communication, stakeholder management, and influencing skills.
Ability to thrive in a fast-paced environment while balancing strategic initiatives and day-to-day operational execution.

Pay Grade - K
Equity Grade - 5

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

USA base pay range (CA, WA, NY, NJ, CT) per year: $145,000 - $205,000
USA base pay range (all other U.S. states) per year: $128,000 - $188,000

# LI-Remote

Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.

We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:

Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.

By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Benefits & Perks

Health & Wellness

Health Insurance

Affirm covers 100% of premiums for medical coverage for employees and dependents across all plan levels.

Dental Insurance

Affirm provides 100% subsidized dental coverage for employees and their dependents.

Vision Insurance

Affirm provides 100% subsidized vision coverage for employees and their dependents.

Mental Health Benefits

Affirm runs dedicated mental health programs.

Flexible Spending Account (FSA)

Affirm offers a Flexible Spending Account for pre-tax healthcare and dependent care expenses.

Life Insurance

Affirm provides life insurance coverage at 2x salary capped at $650K, plus AD&D coverage at the same level.

Disability Insurance

Affirm provides short-term disability at 60% of income up to $2,800 per week, and long-term disability at 60% up to $15,000 per month.

Pet Insurance

Pet insurance is available to employees.

Gender Affirming Care

Affirm covers transgender health care.

Fitness Stipend

Affirm provides a fitness stipend, monthly wellness spending, and gym/wellness reimbursement.

Wellness Programs

Affirm runs broader wellness programs alongside its fitness, mental health, and monthly wellness stipend offerings.

Employee Assistance Program

Affirm offers an Employee Assistance Program providing confidential counseling and support services.

Financial

401(k) / Retirement Plan

Affirm offers a 401(k) retirement savings plan including a Roth 401(k) option.

401(k) Match

Affirm matches employee 401(k) contributions.

Equity / RSUs

Affirm grants options, RSUs and PSUs. Options generally vest over four years, 25% at the first anniversary then ratably, with a ten-year contractual term and a three-month post-termination exercise window.

Employee Stock Purchase Plan

Time Off

PTO / Vacation

Affirm offers competitive vacation and holiday schedules with generous time off to rest and recharge.

Paid Holidays

Affirm observes paid company holidays in addition to vacation and Away Days.

Company Shutdown Days

Affirm closes company-wide for a long weekend at least once a month. These paid Away Days are set on regional calendars and are separate from flexible time off.

Sick Days

Affirm provides paid sick days separate from vacation time.

Remote & Equipment

Home Office Stipend

Affirm provides a home-office stipend along with monthly stipends for tech spending to support its remote-first workforce.

Meal Stipend

Affirm provides a food spending wallet, one of several flexible stipend wallets covering food, technology, lifestyle, and family planning expenses.

Company Offsites / Retreats

Affirm holds in-person all-hands gatherings and team-based strategic planning sessions for its remote-first workforce.

Family & Care

Parental Leave

Birth and non-birth parents receive 18 weeks of paid leave, plus a 4-week return-to-work transition program at full base pay.

Adoption Leave

Affirm provides adoption assistance.

Fertility Benefits

Affirm offers fertility benefits including egg freezing and other family planning support.

Caregiver Policy

Affirm provides family medical leave (FMLA/CFRA) for employees caring for ill family members.

Professional Growth

Learning & Development Budget

Affirm runs learning and development programs that include continuing education stipends, lunch and learns, online course subscriptions, and continuing education during work hours.

Mentorship Program

Affirm offers a formal mentorship program and apprenticeship programs to support employee career development.

Conference Attendance

Affirm funds job training and attendance at industry conferences for employee professional development.

Culture & Perks

Volunteer Time Off

Affirm provides paid volunteer time off.

Employee Resource Groups

Affirm runs employee resource groups, community groups, and diversity-based ERGs that employees can join.

Employee Recognition Awards

Affirm operates an Established Employee Awards program and employee-led culture committees that recognize contributions.

Team Events & Social Budget

Affirm hosts company-sponsored outings, happy hours, and family events for employees and their families.

Job Description

What you’ll do

What we look for

Compensation

Benefits & Perks

Health & Wellness

Financial

Time Off

Remote & Equipment

Family & Care

Professional Growth

Culture & Perks

Tech Stack

JavaScript & Libraries

Frameworks

Databases

Infrastructure

Web Servers

CMS & Content

Frequently Asked Questions

Which countries does Affirm hire remote employees in?

Does Affirm have offices remote employees can use?

What are the standout benefits at Affirm?

What is Affirm's hiring process like?

Who thrives at Affirm?

Interested in this role?

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