Medical Assistant - Remote (PST)

About Equip

Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health.

Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equipsters that have created Equip’s culture.  Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.

About the role

The Medical Assistant will be responsible for assisting with providing seamless, high-quality care to patients enrolled in the Equip eating disorder program and administrative support to medical staff. The Medical Assistant will be highly organized and motivated to complete complex tasks. The Medical Assistant is able to work closely and effectively with multiple members of the clinical care team to ensure appropriate communication and build rapport with outside medical and clinical providers. 

Responsibilities

• Complete tasks for medical staff, including data entry, faxing, scheduling, and collection of outside priority records.
• Maintain and update patient medical records; for example entering vital signs and uploading documents.
• Monitor messaging on the medical team chat channels to answer questions and pull in appropriate medical staff as needed to address the needs of patients and families.
• Follow up on requested testing to ensure that patients are following provider recommendations.
• Work with multiple providers and staff to coordinate care with outside providers, including primary care providers and student health centers.
• Work cross-functionally with other teams to ensure outstanding patient support.
• Enter patient information and data into EMR.
• Perform other duties as assigned.

Qualifications

• CCMA (Certified Clinical Medical Assistant) or equivalent certification is highly desirable.
• 2+ years of experience working with medical and clinical providers in a medical assistant capacity.
• Highly organized, skilled administrator.
• Strong communicator with a high level of confidentiality.
• Skilled at navigating electronic medical records
• Ability and willingness to pivot to other potential tasks
• Enthusiastic, strong team player a must

Benefits Package

Compensation

• Earning Potential Range: $24.00/hour + 15% Performance-Based Bonus Potential

Time Off

• Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays.
• Generous Parental Leave Benefits.

Core Benefits

• Competitive Medical, Dental, Vision, Life, and AD&D insurance.

  • Equip pays for a significant percentage of benefits premiums for individuals and families.

• Spring Health, a 100% employer-paid mental health benefit through Guardian.

  • You can receive 5 free therapy sessions and 5 free coaching sessions per year for you and each of your dependents.

• Employee Assistance Program (EAP), a company paid resource for mental health, legal services, financial support, and more!
• HealthJoy, a 100% employer-paid platform connecting you to a healthcare concierge who can help you navigate your benefits.
• 401K Option!

Other Benefits

Student Loan Repayment

• $500/quarter for employees under a year of tenure.
• $1,000/quarter for employees over a year of tenure.

Continuing Education

• Robust training in evidence-based treatments for eating disorders, including Family-Based Treatment, Enhanced Cognitive Behavioral Therapy, and Cognitive Behavioral Therapy for ARFID. Comparable training workshops and supervision in these modalities are valued over $3,000.
• For therapists and medical providers, unlimited online courses through NetCE.
• Up to $1,000/year stipend for continuing education.

Work From Home Additional Perks

• $50/month stipend added directly to an employee’s paycheck to cover home internet expenses.

• Initial work-from-home stipend of up to $500.

  • Reload of $200 on the home office stipend at the 3-year mark and then every other year after that (year 5, year 7, etc.).

• Company Laptop.

Physical Demands

Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed. 

At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of  members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip.

As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law. 

Our dedication to equitable access, which is core to our mission, extends to how we build our "village." In line with our commitment to Diversity, Equity, Inclusion, and Belonging (DEIB), we are dedicated to an accessible hiring process where all candidates feel a true sense of belonging. If you require a reasonable accommodation to complete your application, interview, or perform the essential functions of a role, we invite you to reach out to our People team at accommodations@equip.health.