Remote
US
$214K–$271K
🤝Partnerships
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Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI.
We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.
Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.
The Program Director, Strategic Accounts is a senior customer leader responsible for driving end-to-end deployments and value realization across Cresta’s largest and most strategic enterprise customers (>$5M ARR).
In this role, you will serve as the executive sponsor and trusted advisor to C-level stakeholders, orchestrating complex, multi-stream AI transformation programs across global organizations. You will manage the work of a team of Implementation Managers, Conversation Design and Customer Engineering, ensuring flawless execution and measurable business impact.
This role demands a blend of strategic vision, executive communication, operational rigor, and a deep understanding of enterprise transformation in the AI era. You’ll partner closely with Sales and Executive Leadership to drive growth, adoption, and advocacy across Cresta’s most valuable customer relationships.
We offer a comprehensive and people-first benefits package to support you at work and in life:
Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details. In addition, total compensation includes a comprehensive benefits package for you and your family.
Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact recruiting@cresta.ai (if you are opting out, please use the subject ‘Opt-Out’ in your email).
Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed.
Recruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.
Salary not disclosed for this role. See what similar remote roles pay →
Health Insurance
Dental Insurance
Vision Insurance
Equity / RSUs
Unlimited PTO
Home Office Stipend
Parental Leave
Learning & Development Budget
Mentorship Program
Cresta runs a Flexible Hybrid model, so remote eligibility is set per role rather than company-wide — about 62% of its open roles are fully remote. Its careers page says its "hybrid model is built for flexibility," with some roles carrying in-office expectations while many are fully remote. Each posting is tagged with its location and work arrangement, so check the tag on the specific job before you apply.
Cresta leans toward synchronous, real-time collaboration rather than an async-first setup. Its careers page emphasizes fast-paced execution and operating principles like "patient in strategy, impatient in execution," and points to live rituals such as customer spotlights and brainstorming. Expect meaningful overlap with your team's working hours even in fully remote roles.
Cresta offers a choice of medical, dental, and vision plans; flexible time off that adapts to your location; and inclusive paid parental leave. Remote and hybrid employees get workspace support plus access to cutting-edge AI tooling, and equity (RSUs) is part of the package. Continuous learning is supported through weekly lunch-and-learns, guest speakers, and hackathons.
Cresta does not publish standardized salary bands, so compensation is discussed during the hiring process and varies by role and location. Equity is granted as RSUs on a standard four-year schedule: 25% vests after your first year, then monthly over the remaining three years.
Cresta is mission-driven and fast-paced, organized around operating principles such as "Mission is the boss," "Do too much," and "Have the courage to be disliked." Employees describe high ownership and unusual "talent density." It tends to suit people who want hands-on, high-impact work and are comfortable with directness and rapid execution.
Real outreach comes only from a Cresta recruiter using an @cresta.ai email address. Cresta says it will never text you about interviews or offers, and any employment inquiry from a non-cresta.ai address should be treated as spam. If you think you've been targeted by a hiring scam, Cresta encourages reporting it to the FBI's IC3.
