Remote
Anywhere
$120K–$193K
🤝Customer Success
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Publitas turns static, dead PDFs into interactive, shoppable digital content discovery experiences for millions of global shoppers. The Benelux market is our crown jewel; we own roughly 90% of the market share in the Netherlands, servicing massive enterprise retail and e-commerce giants.
As our Senior Customer Success Manager for the Dutch market, your mission is to protect, retain, and grow this enterprise portfolio. You are not a passive relationship manager or an email forwarder. You are a commercially savvy strategic advisor who understands retail marketing campaigns, tracks account health data like a hawk, and ruthlessly protects our net retention rate (NRR). You will own the client lifecycle from initial onboarding value to complex commercial renewals, executing with flawless administrative precision in a high-autonomy, remote-first environment.
We judge our customer success team by strategic depth, operational hygiene, and portfolio retention—not by how many cozy "vibe check" calls they schedule. Here is what you will achieve in your first 3 months:
At Publitas, we see AI as a core lever for performance, efficiency, and innovation. We expect all team members to actively use AI in their daily work to improve quality, speed, and output.
Depending on the role, this ranges from effectively using AI tools in day-to-day workflows to designing and scaling AI-driven systems. We are not looking for candidates who are “AI-curious”; we look for people who already use AI to do better work and can demonstrate tangible impact.
EUR 40,000 - 70,000
Annually
Wellness Programs
Pay Transparency
Performance Bonus
Flexible Schedule
PTO / Vacation
Paid Holidays
Work From Anywhere
Home Office Stipend
Company Equipment
Coworking Allowance
Caregiver Policy
Learning & Development Budget
Conference Attendance
Book Stipend
Mentorship Program
Individual openings can set their own country, region, language, and time-zone requirements. Publitas expects candidates to already have the legal right to work in their country of residence, so applicants should check each role's eligibility before applying.
No. People based in the Netherlands are hired through Dutch payroll, while people elsewhere are generally engaged as independent contractors; employer-of-record hiring is available only exceptionally. Publitas says independent contractors do not receive employment benefits, so candidates outside the Netherlands should confirm which parts of the package apply to their contract.
The process moves from application and screening through recruiter and hiring-manager conversations, an asynchronous work sample, a meet-the-team stage, reference checks, and an offer. Publitas may record interviews for internal sharing and note-taking, but candidates can decline recording, request deletion afterward, or ask for a copy.
Publitas says pay depends on the role and its responsibilities, the role's market value, the candidate's experience and skills, and cost-of-living and rent indices for their location. Some roles also include variable compensation.
Publitas says it looks for a “Cultural Add” rather than a conventional culture fit: someone who can work within the existing culture while pointing out improvements and potential pitfalls. Strong written and verbal English matters for remote collaboration, and previous remote-work experience is an advantage rather than a requirement.
Sick Days
Company Offsites / Retreats
