Senior Delivery Director, Program Management (Remote) at Snowflake

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Job Description

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.

The Senior Delivery Director, Program Management role is part of the Snowflake Services Delivery Team. Our purpose is to accelerate customer adoption and drive customer business objectives. We do this through a portfolio of services, delivered by world class consultants that leverage our leading practices, methodologies and tools.

The Senior Delivery Director leads our team of Project Managers and the Project Manager (PM) teams that deliver on the Snowflake Services Delivery offerings to meet the customer business objectives/ goals. In this highly strategic role, the Delivery Director will develop and maintain strategies and processes to deliver best-in-class consulting and implementation services to accelerate customer success on their Snowflake journey.

RESPONSIBILITIES :

Delivery Readiness

Hire, coach, and lead the PM Delivery Team to meet customer goals while creating a culture of high performance, growth, and ownership
Build and execute a strategic and actionable business plan that meets the Services Delivery regional objectives, including revenue and consumption targets
Create highly accurate financial forecasts as to revenue, utilization, backlog burndown, and hiring goals
Lead the Delivery Team through large complex engagements, engaging at executive and sponsor levels both on the customer and partner sides, and acting as the escalation point of contact to facilitate collaboration, decision making, internal alignment, and customer buy-in on proposed solutions
Standardize delivery across team members and broader Services Delivery by reviewing proposals/estimates, conducting project reviews, and developing tools based on field input to maintain the highest levels of efficiency, quality, and process improvement
Drive high levels of customer satisfaction and delivery quality as measured through post engagement surveys

Partnering with Sales & Others

Collaborate with Sales Account Teams, Services Delivery Sales Teams, Services Delivery Leadership, Resource Management Teams, and SI/ Partners to understand the customer and engagement needs, including business & technical challenges, key stakeholders, and delivering on the value of Snowflake
Work closely with Practice Directors and Resource Management to understand services sales pipeline and resource requirements to staff engagements
Work with Partner Account team to develop Partner strategies to scale services delivery and network with implementation partners to deliver with consistent quality
Partner with the Go to Market (GTM) team to identify opportunities for new service offerings aligned with customer needs and define the value position, scope of services, and collateral for new offerings to present to leadership
Support the GTM team by participating in key sales pursuits
Draft and review scope for custom Statements of Work and provide feedback to SD GTM team regarding gaps, issues, and risks
Drive the creation and standardization of repeatable Industry based solutions that can be used across similar customers within a Vertical.

REQUIREMENTS :

On Day One We Will Expect You To Have

15+ years of Professional Services delivery experience, including expertise building and leading large teams (25+) and managing, leading, and/or delivering Professional Services with accountability for financial targets (revenue, headcount, utilization, etc.)
Strong management consulting experience and skills
Proven track record of building and executing a large scalable Program Management Office (PMO) within a Consulting or Professional Services organization
Demonstrated experience with end-to-end PMO governance frameworks for internal and external use
Experience building strong impactful teams in a highly collaborative and positive environment
Ability to leading by example and practice and willingness to directly get involved in escalations
Identity process improvement areas and prioritize areas of improvement and optimization
Experience identifying potential risks that could impact project timelines or deliverables.
Executive stakeholder presence; internal and external
Experience with a consumption-based business model, delivering on-premises and SaaS solutions
Experience managing cross-functional Professional Services teams (e.g. consulting, implementation, trainers, project managers), and working with delivery partners on initiatives to improve quality, reliability, and repeatability of service
Ability to forecast and achieve or exceed delivery metrics (i.e., customer satisfaction, on-time delivery, utilization)
Ability to travel as needed

KEY PERFORMANCE INDICATORS :

Hire to Headcount targets within given timeframes
Reduction of escalations and time to resolution
Snowflake consumption targets
Team utilization targets
Regional revenue targets
Engagement delivery quality
Effective management of Regional objectives

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

Benefits & Perks

Health & Wellness

Health Insurance

Comprehensive medical coverage is offered, with three plan choices in the US: a Cigna high-deductible plan paired with an HSA, a Cigna PPO, and a Kaiser HMO for California employees. Coverage begins on the date of hire for employees working at least 20 hours per week who enroll within 31 days.

Dental Insurance

Dental coverage in the US runs through a Delta Dental PPO, with preventive care at no charge, a $2,000 annual plan maximum, and orthodontia covered at 50% up to a $2,000 lifetime maximum.

Vision Insurance

US vision coverage through VSP carries a $10 exam copay, a $25 materials copay, and a frame allowance of up to $200 in network each year, with annual frequency for exams, lenses, and frames.

Health Savings Account (HSA)

US employees who enroll in the Cigna high-deductible plan receive an employer HSA contribution of $1,000 for single coverage or $2,000 when covering dependents, deposited in equal installments each pay period.

Flexible Spending Account (FSA)

US employees can elect healthcare, limited-purpose, and dependent care flexible spending accounts, with contributions up to the annual IRS maximum.

Life Insurance

Snowflake pays in full for basic life and basic AD&D cover in the US, each worth 2x salary up to $1,000,000. Voluntary buy-up cover is available in $10,000 increments up to the lesser of 5x earnings or $500,000.

Disability Insurance

Short-term disability in the US replaces 70% of income up to $3,500 per week for up to 180 days, and long-term disability replaces 60% of salary up to $25,000 per month starting on day 181. No election is required for either.

Mental Health Benefits

On-demand mental health and wellness programs are offered to employees and their families. In the US, Lyra Health provides 25 therapy or coaching sessions per year at no cost, available separately to the employee, a spouse or domestic partner, and dependents aged 13 and over, with 24/7 crisis support.

Pet Insurance

Pet insurance through Nationwide is available at preferred pricing to US employees.

Fitness Stipend

US employees who are not based at the Menlo Park or Bellevue offices receive a $50 per month reimbursement toward a gym membership or other fitness facility or program.

Wellness Programs

Weekly lunch and learns, virtual workout classes, and global wellness programs are open to employees wherever they work, including from home.

Financial

401(k) / Retirement Plan

Eligible U.S. employees can participate in Snowflake's Fidelity 401(k) from their first day, with traditional pre-tax, Roth, and after-tax contribution options and 5% pre-tax automatic enrollment after 31 days if they take no action.

Equity / RSUs

Eligible new hires receive an equity grant, with restricted stock units vesting over four years at 25% per year and then quarterly.

Employee Stock Purchase Plan

The Employee Stock Purchase Plan lets eligible employees buy SNOW shares at a 15% discount, using a look-back to the lower of the first or last day of the offering period. Payroll contributions are elective from 1% to 15%, with enrollment windows in February and August.

Time Off

PTO / Vacation

Paid time off is flexible rather than accrued, so there is no set balance to track. Employees coordinate time away with their manager ahead of time and are expected to balance it against their responsibilities and team needs.

Paid Holidays

Snowflake observes 13 annual holidays in the US.

Sick Days

Full-time exempt employees in the US take sick time as they need it, while non-exempt employees accrue 2.77 hours each pay period. Absences of more than five consecutive sick days move to a medical leave of absence.

Remote & Equipment

Company Equipment

Snowflake provides a work-from-home setup, including ergonomic work equipment, to employees worldwide.

Family & Care

Parental Leave

Birthing parents in the US are eligible for up to 26 weeks of paid, job-protected parental leave and non-birthing parents for up to 12 weeks, both at 100% of base pay. The policy covers children brought into the home through birth, adoption, or foster placement, and bonding time can be taken all at once or intermittently before the child's first birthday.

Childcare Support

US employees receive a premium Care.com membership at no cost plus subsidized backup care, capped at 10 days per employee each year across child, adult, and pet care combined.

Caregiver Policy

Family care leave is one of the formal leave-of-absence types available to US employees who need time away to care for a family member.

Professional Growth

Learning & Development Budget

Snowflake invests in structured career development through customized development tracks, job training and conference attendance, and weekly lunch and learns open to all employees.

Culture & Perks

Free Snacks & Drinks

The Menlo Park office has a cafe with free breakfast and lunch, and the Bellevue office provides catered meals.

Employee Resource Groups

Employee resource groups bring together employees with shared backgrounds and interests.

Emergency Travel Assistance

Employees travelling outside their home country on business are covered for urgent and emergency medical care, alongside business travel accident insurance provided at no cost.

Frequently Asked Questions

How many Snowflake roles are actually remote?

Snowflake is a Structured Hybrid employer. Its careers site tags every posting with a worker type of either On-Site or Remote, and never Hybrid: of 394 live postings on 7 August 2026, 82% were On-Site and 17.5% Remote. Our own snapshot of 396 active Snowflake jobs the same day breaks down as 319 hybrid, 61 remote and 16 onsite. The two counts measure slightly different things, but both put genuinely remote roles at roughly one in six.

Where does Snowflake hire?

Snowflake posts roles city by city rather than region-wide, and it does not advertise work-from-anywhere hiring. The 396 active jobs we tracked on 7 August 2026 cite locations in 25 countries, led by the United States with 247 roles, the United Kingdom with 29, India with 20, Australia with 17 and Japan with 12. The largest single locations are Menlo Park, California with 127 roles and Bellevue, Washington with 38. Its careers site names 27 countries of presence, but that describes where teams already sit rather than where the company will hire you.

How does Snowflake structure pay?

US job postings publish an explicit base salary range on the listing, for example a range of $204,000 to $267,700 with eligibility for bonus and equity. The careers site says eligible employees receive new hire equity, the Employee Stock Purchase Plan and a quarterly bonus or commission program, and the FY2026 annual report describes a mix of fixed and variable cash compensation rewarded against defined business results. The stock purchase plan buys shares at a 15% discount, and the company's US benefits site explains that the discount applies to the lower of the share price on the first or last day of the offering period, with payroll contributions elected between 1% and 15%.

Does Snowflake match 401(k) contributions?

No. Snowflake's FY2026 annual report states that contributions to the plan are discretionary and that the company did not make any matching contributions to the 401(k) plan for each of the fiscal years ended January 31, 2026, 2025 and 2024. The US plan is otherwise well built out: pre-tax, Roth and after-tax contributions are all offered, employees are eligible from their first day of employment, and anyone who does not act within 31 days is automatically enrolled at a 5% pre-tax contribution rate.

How does time off work at Snowflake?

Snowflake does not use the word unlimited for its time off, and in the US it does not accrue it either. Its benefits site says PTO isn't accrued, so there's no set balance to track, and asks employees to coordinate with their manager ahead of time to plan time off through the year. US sick time is take it as you need it for full-time exempt employees, while non-exempt employees accrue 2.77 hours each pay period, and an absence of more than five consecutive sick days moves to a medical leave of absence. In the US, Snowflake observes 13 annual holidays, and holiday calendars differ by locale.

What parental leave does Snowflake offer?

In the US, birthing parents are eligible for up to 26 weeks of paid, job-protected leave, and non-birthing parents for up to 12 weeks. Both figures are ceilings rather than fixed entitlements, and both apply to children joining the family through birth, adoption or foster placement. The 26 weeks include pregnancy disability time for delivery and recovery; the baby-bonding portion, and the full 12 weeks for non-birthing parents, can be taken all at once or intermittently in two-week blocks before the child's first birthday, or within a year of adoption or foster placement. Pay is 100% of base pay through a combination of Snowflake short-term disability for the birthing parent, local paid family leave income, and top-up pay from Snowflake. Requests need at least 30 days notice where the leave is foreseeable.

Job Description

RESPONSIBILITIES :

Delivery Readiness

Partnering with Sales & Others

REQUIREMENTS :

On Day One We Will Expect You To Have

KEY PERFORMANCE INDICATORS :

Compensation

Benefits & Perks

Health & Wellness

Financial

Time Off

Remote & Equipment

Family & Care

Professional Growth

Culture & Perks

Tech Stack

Frameworks

Databases

Infrastructure

Frequently Asked Questions

How many Snowflake roles are actually remote?

Where does Snowflake hire?

How does Snowflake structure pay?

Does Snowflake match 401(k) contributions?

How does time off work at Snowflake?

What parental leave does Snowflake offer?

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