Senior Motion Designer

About Customer.io

Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the role

Hi, my name is Justin, Head of Brand Studio at Customer.io, and I'm looking for a Senior Motion Designer to join our small, close-knit creative team.

Brand Studio is the creative engine behind how Customer.io shows up in the world, from product launches and campaigns to the website and live events. We're a team that moves fast, cares deeply about craft, and operates at the intersection of strategy and production.

This is a net-new role. We already have strong static design and web capability. What we need is someone who can tell our stories with movement. You'll own motion execution across our biggest brand moments: product launch videos, website animations, AI-assisted video content, and promotional pieces animating typography, brand graphics, and sound design execution. You'll work closely with our Brand Designers, Product Designers, and Marketers to translate launches and campaigns into dynamic visual content that feels unmistakably Customer.io.

If you lead with motion storytelling, use AI tools as a genuine part of your production workflow, and want your work to be front and center on a brand people love, this role is for you.

About you

You're a motion designer who's as comfortable concepting as you are executing. You bring a strong point of view to every project and can translate a brief into something that moves, literally and emotionally. You work efficiently inside an established brand system and know how to push it forward without breaking it. AI video tools aren't a novelty to you; they're already in your workflow.

What we value

Craft with speed. You hold high standards and know how to hit deadlines. Quality and velocity aren't at odds for you.

Curiosity about what's next. You follow where the field is going: new tools, new techniques, new ways to tell a story through motion.

Collaboration over silos. You work closely with designers, developers, and marketers, and you make the output better because of it.

Bias for action. You'd rather ship something great and iterate than wait for perfect. You're comfortable with ambiguity and energized by building.

Clear communication. You ask the right questions, set clear expectations, and keep stakeholders in the loop without being asked.

Some things you'll do

• Own motion execution for product launches: animated videos, promotional content, and brand storytelling pieces
• Create website animations and interactive motion elements in close collaboration with our Senior Web Engineer
• Develop animated assets for digital and out-of-home advertising, from display and social ads to large-format campaign moments
• Lead our AI video capability from the ground up, evaluating tools, establishing workflows, and producing content that raises the bar on speed and quality
• Build and maintain a library of motion templates and reusable animation assets
• Translate briefs from Product Marketing and Demand Generation into motion-first creative concepts, executed end-to-end
• Support branded motion for events and conferences: signage loops, intro sequences, and promotional clips
• Occasionally support on-site shoots and event coverage

What success looks like

• Motion as a consistent, high-quality presence across launches, campaigns, the website, and events
• An autonomous creative contributor — briefs in, polished work out, with minimal back-and-forth
• Reusable systems, not one-off assets — work that makes the whole team faster
• AI tools embedded in your workflow, helping push the team's collective understanding of what's possible
• Strong cross-functional trust across Marketing, Sales, People, Exec, and beyond

What we're looking for

• 3+ years of hands-on motion design experience, ideally at a B2B SaaS or tech company (in-house or agency)
• A portfolio that demonstrates range: animated brand content, product launch videos, typography-forward motion, website animation, motion graphics
• Expert proficiency in After Effects and Premiere Pro; familiarity with Cinema 4D or Blender is a plus
• Figma fluency for collaborating on design assets and operating within a brand system
• Real working experience with AI video and image generation tools as part of your actual production workflow
• Sound design sensibility: you understand how audio shapes motion and can work with or direct it

Compensation & benefits

We believe in transparency. The starting salary for this role is $118k - $142k USD, depending on experience and subject to market-rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our process

No gotchas, no trick questions. Just a clear, human process designed to help both of us make an informed decision.

1. 30 minute zoom with Recruiter
2. 45 minute zoom with Head of Brand Studio
3. 45 minute zoom Portfolio review + exercise with Brand Studio
4. 30 minute zoom with cross-functional panel

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability, and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions, please contact jobs@customer.io.

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.