Senior Partner Success Manager, Omni

About the Role

Engine’s Omni product gives travel platforms, fintech companies, and technology partners direct access to Engine’s hotel supply through a modern API — enabling them to offer business travel booking natively within their own products. As Senior Partner Success Manager, Omni, you will own the post-go-live success of Engine’s most strategic Omni partners, from the moment a contract is signed through full activation, performance optimization, and long-term GBV growth.

This is not independently a technical implementation role — Engine’s Solutions Engineering team owns the integration build. Your job is to make sure every partner that goes live actually performs: that they’re enabled, engaged, and growing. You’ll be the primary relationship owner for a portfolio of T1 and T2 accounts, the first call when something goes wrong, and the person who turns a quiet go-live into a revenue-generating partnership.

Why This Role Exists

Today, there’s a gap in dedicated ownership of an Omni partner after the contract is signed and the integration goes live. The Solutions Engineer gets them to first booking. After that, partner health, GBV growth, and long-term retention fall through the cracks. This role closes that gap — and is a critical lever Engine has to close the distance between signed partners and the aggressive revenue goals we’ve set for this product line.

What You’ll Own

Post-Go-Live Partner Health & GBV Growth

• Own post-go-live success for a portfolio of enterprise and midmarket Omni partners from first booking through sustained GBV growth
• Monitor partner health across booking volume, rate quality, conversion, and engagement; flagging risks and acting before they compound
• Drive GBV growth within your portfolio through proactive check-ins, performance reviews, and optimization recommendations
• Lead QBRs for strategic accounts and health check-ins for mid-market accounts, translating data into forward-looking strategy, not just reporting
• Serve as the first line of escalation for post-live partner issues, coordinating with Solutions Engineering and Product to drive resolution
• Ensure no partner goes 60+ days post-go-live without a meaningful check-in — catching adoption gaps before they become churn risks

Onboarding Coordination & Activation

• Get looped in at contract signature (before the SE starts the technical build) so you understand the partner’s goals, team, and definition of success from day one
• Coordinate alongside the SE during the implementation window: own the commercial and relationship track while SE owns the technical track
• Define activation milestones with each partner and hold both sides accountable to them
• Drive partners to first booking within the implementation window; own the handoff from SE to ongoing success management
• Build the partner’s internal champions — product, commercial, and operational contacts — so Engine has multi-threaded relationships before go-live

Portfolio Management & Expansion

• Manage a tiered portfolio of strategic juggernauts to flashy startups, prioritizing your book according to revenue and brand potential
• Identify expansion opportunities within existing partner footprints — new use cases, user segments, or product lines
• Surface groups and channel pipeline opportunities and upsell in partnership with the Business Development team
• Contribute to the $30M Omni GBV goal through active portfolio management and a relentless focus on partner activation and retention
• Feed partner insights back into product and SE — you are the voice of the live partner base

Who You Are

You’re the kind of person who…

• Thrives in the post-sale: you genuinely enjoy the work of turning a signed contract into a performing partnership, and you don’t need BD energy to stay motivated
• Is technically curious without being an engineer: you can hold a conversation about API latency or rate quality without getting lost, and you know when to bring in the SE
• Owns outcomes, not activities: you track GBV, booking volume, and health metrics, and you know what it means when the numbers move
• Builds trust with external partners quickly: you’re commercially credible, responsive, and genuinely invested in their success
• Is comfortable managing a large portfolio: able to prioritize without letting anything fall through the cracks — you have systems, not just good intentions
• Brings a point of view internally: you advocate for your partners in product conversations and translate their needs into structured requests

Experience & Qualifications

Required

• 8+ years in partner success, customer success, or strategic account management — ideally in travel tech, API/platform products, fintech, or SaaS
• Demonstrated track record managing a portfolio of B2B relationships with measurable revenue or GBV outcomes
• Experience working alongside or coordinating with technical teams without owning the technical work yourself
• Strong data orientation: you use metrics to tell stories, diagnose problems, and drive partner conversations
• High bar for communication: written, verbal, and async — you can synthesize a complex partner situation into a clear update for your VP
• Comfortable managing ambiguity and structuring your own work without constant direction

Preferred

• Prior experience with API-based product partnerships or platform integrations — you understand what it means for a partner to ‘go live’ technically and commercially
• Familiarity with hotel supply, OTA distribution, or corporate travel
• Experience building or contributing to health scoring models, QBR frameworks, or partner onboarding playbooks
• Exposure to GBV-based commercial models

Compensation & Structure

• Compensation is structured as a base + variable model, with variable tied to GBV performance across your portfolio
• This role sits within the Omni function under the VP of Partner Success
• You will work in close coordination with the Solutions Engineering team, who own technical implementation; you own the commercial and relationship track
• You will not have direct reports at hire, but are expected to contribute to playbook and framework development as the Omni partner base scales
• Travel required for partner QBRs, industry events, and periodic on-sites (~15%)