Which countries does Affirm hire remote employees in?

Affirm's job board currently lists remote roles in the United States, Canada, Poland, Spain, and the United Kingdom, with Canadian hiring excluding Quebec. Remote employees can live almost anywhere within their country of employment.

Does Affirm have offices remote employees can use?

Yes. Affirm maintains dedicated offices in Chicago, New York City, San Francisco, and Toronto, plus shared workspaces in Seattle, Warsaw, Madrid, and London, all available on a voluntary basis for remote employees. The company also brings teams together in person through offsites, gatherings, and collaborative working sessions.

What are the standout benefits at Affirm?

Affirm covers 100 percent of medical premiums at every plan level for employees and their dependents, and backs that with dedicated mental health programs. Birth and non-birth parents both get 18 weeks of paid leave followed by a 4-week return-to-work transition at full base pay, and an employee stock purchase plan lets you buy Affirm shares at a discount.

What is Affirm's hiring process like?

Applications run through Greenhouse, and Affirm is unusually open about how it screens: AI-powered tools may help compare your resume against role requirements, but the company states that all hiring decisions are made by humans and no candidate is automatically rejected by an AI system. Candidates can request accommodations or an alternative selection process by contacting the recruiting team.

Who thrives at Affirm?

Affirm calls its people Affirmers and looks for candidates who are motivated rather than intimidated by complex problems in consumer finance. The stated values favor transparency and accountability, summed up in principles like people come first, no fine print, and it's on us.

Which countries does Affirm hire remote employees in?

Affirm's job board currently lists remote roles in the United States, Canada, Poland, Spain, and the United Kingdom, with Canadian hiring excluding Quebec. Remote employees can live almost anywhere within their country of employment.

Does Affirm have offices remote employees can use?

Yes. Affirm maintains dedicated offices in Chicago, New York City, San Francisco, and Toronto, plus shared workspaces in Seattle, Warsaw, Madrid, and London, all available on a voluntary basis for remote employees. The company also brings teams together in person through offsites, gatherings, and collaborative working sessions.

What are the standout benefits at Affirm?

Affirm covers 100 percent of medical premiums at every plan level for employees and their dependents, and backs that with dedicated mental health programs. Birth and non-birth parents both get 18 weeks of paid leave followed by a 4-week return-to-work transition at full base pay, and an employee stock purchase plan lets you buy Affirm shares at a discount.

What is Affirm's hiring process like?

Applications run through Greenhouse, and Affirm is unusually open about how it screens: AI-powered tools may help compare your resume against role requirements, but the company states that all hiring decisions are made by humans and no candidate is automatically rejected by an AI system. Candidates can request accommodations or an alternative selection process by contacting the recruiting team.

Who thrives at Affirm?

Affirm calls its people Affirmers and looks for candidates who are motivated rather than intimidated by complex problems in consumer finance. The stated values favor transparency and accountability, summed up in principles like people come first, no fine print, and it's on us.

Senior Product Manager, Agent Enablement

Affirm

Fully Remote

Job Description

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

The Consumer Servicing team owns the ways customers get help at Affirm — including chat, phone, self-service flows, and the internal tools our agents rely on to deliver fast, empathetic, and effective support. We sit at the intersection of customer experience, operational excellence, and AI-driven transformation.

We’re looking for a Senior Product Manager to join our Agent Enablement pod: the team responsible for the tools, workflows, and AI-powered capabilities that help our agents support millions of customers with speed, accuracy, and care.

As a Senior PM, you'll play a pivotal role in shaping the experience of how millions of people get help — and how our internal teams deliver it.

What you’ll do

Deeply understand our customers and agents—what they need, what they expect, and where they struggle—through research, data, and constant iteration.
Champion operational excellence—work closely with our Servicing and Operations teams to streamline workflows, reduce complexity, and unlock new levels of productivity.
Design for scale through AI and automation—identify high-leverage areas where intelligent automation can boost agent efficiency and reduce contact volume, and lead build-vs-buy evaluations for AI tooling that enhances customer and agent experiences.
Drive an ambitious, thoughtful roadmap—identify impactful opportunities, prioritize ruthlessly, and guide execution from concept to launch and beyond.
Translate insights into strategy—define a clear product vision informed by market trends, competitive analysis, behavioral data, and frontline feedback.
Instrument and measure the right things—define metrics that matter, set clear success criteria, and use experimentation to drive performance improvements
Build for the long game—design scalable systems that can support a growing business, new contact channels, and ever-increasing expectations for speed and quality.
Collaborate across the org—partner deeply with Engineering, Design, Analytics, Ops, Legal, and senior leaders to drive aligned, cross-functional progress.
Own ambiguity and unlock innovation—navigate tradeoffs, bring clarity to chaos, and lead with conviction in a fast-paced, constantly evolving environment.

What we look for

Have 5+ years of Product Management experience
Build for scale and empathy—you craft intuitive experiences for both customers and agents that balance high-tech efficiency with a human touch.
Thrive in complexity—you can zoom out to redesign service strategy or zoom in to debug an agent workflow—all in the same day.
Lead with insight—you combine strong product intuition, behavioral understanding, and analytical rigor to uncover patterns and drive smart decisions.
Operate with ownership—you move quickly, bring order to ambiguity, and push for outcomes that actually matter to the business and the customer.
Communicate to drive clarity—your storytelling and synthesis skills align stakeholders, unlock buy-in, and make your roadmap resonate from the call center floor to the exec suite.
Bonus points if you've worked on customer support platforms, internal tools, or have experience scaling service operations with AI and automation.

Pay Grade - N
Equity Grade - 9

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

USA base pay range (CA, WA, NY, NJ, CT) per year: $195,000 - $255,000
USA base pay range (all other U.S. states) per year: $173,000 - $233,000

Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.

We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:

Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.

By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Benefits & Perks

Health & Wellness

Health Insurance

Affirm covers 100% of premiums for medical coverage for employees and dependents across all plan levels.

Dental Insurance

Affirm provides 100% subsidized dental coverage for employees and their dependents.

Vision Insurance

Affirm provides 100% subsidized vision coverage for employees and their dependents.

Mental Health Benefits

Affirm offers dedicated mental health programs to support employee mental wellness.

Flexible Spending Account (FSA)

Affirm offers a Flexible Spending Account for pre-tax healthcare and dependent care expenses.

Life Insurance

Affirm provides life insurance coverage at 2x salary capped at $650K, plus AD&D coverage at the same level.

Disability Insurance

Affirm offers short-term disability at 60% income up to $2,800/week and long-term disability at 60% up to $10,000/month.

Pet Insurance

Affirm offers pet insurance coverage as an employee benefit.

Gender Affirming Care

Affirm provides transgender health care coverage as part of its inclusive health benefits.

Fitness Stipend

Affirm provides a fitness stipend, monthly wellness spending, and gym/wellness reimbursement.

Wellness Programs

Affirm runs broader wellness programs alongside its fitness, mental health, and monthly wellness stipend offerings.

Employee Assistance Program

Affirm offers an Employee Assistance Program providing confidential counseling and support services.

Financial

401(k) / Retirement Plan

Affirm offers a 401(k) retirement savings plan including a Roth 401(k) option.

401(k) Match

Affirm matches employee 401(k) contributions.

Equity / RSUs

Affirm grants options, RSUs and PSUs. Options generally vest over four years, 25% at the first anniversary then ratably, with a ten-year contractual term and a three-month post-termination exercise window. The employee stock purchase plan buys at 85% of the lower price across six-month offering periods.

Time Off

PTO / Vacation

Affirm offers competitive vacation and holiday schedules with generous time off to rest and recharge.

Paid Holidays

Affirm observes paid company holidays in addition to vacation and Away Days.

Company Shutdown Days

Affirm closes company-wide for a long weekend at least once a month — 20 paid Away Days a year, set on regional calendars and separate from flexible time off.

Sick Days

Affirm provides paid sick days separate from vacation time.

Remote & Equipment

Home Office Stipend

Affirm provides a home-office stipend along with monthly stipends for tech spending to support its remote-first workforce.

Meal Stipend

Affirm provides a food spending wallet, one of several flexible stipend wallets covering food, technology, lifestyle, and family planning expenses.

Company Offsites / Retreats

Affirm holds in-person all-hands gatherings and team-based strategic planning sessions for its remote-first workforce.

Family & Care

Parental Leave

Birth and non-birth parents receive 18 weeks of paid leave, plus a 4-week return-to-work transition program at full base pay.

Adoption Leave

Affirm provides adoption assistance for employees expanding their families through adoption.

Fertility Benefits

Affirm offers fertility benefits including egg freezing and other family planning support.

Caregiver Policy

Affirm provides family medical leave (FMLA/CFRA) for employees caring for ill family members.

Professional Growth

Learning & Development Budget

Affirm runs learning and development programs that include continuing education stipends, lunch and learns, online course subscriptions, and continuing education during work hours.

Mentorship Program

Affirm offers a formal mentorship program and apprenticeship programs to support employee career development.

Conference Attendance

Affirm funds job training and attendance at industry conferences for employee professional development.

Culture & Perks

Volunteer Time Off

Affirm provides paid volunteer time so employees can give back to charitable causes and community service.

Employee Resource Groups

Affirm runs employee resource groups, community groups, and diversity-based ERGs that employees can join.

Employee Recognition Awards

Affirm operates an Established Employee Awards program and employee-led culture committees that recognize contributions.

Team Events & Social Budget

Job Description

Compensation

Benefits & Perks

Health & Wellness

Financial

Time Off

Remote & Equipment

Family & Care

Professional Growth

Culture & Perks

Tech Stack

JavaScript & Libraries

Frameworks

Databases

Infrastructure

Web Servers

CMS & Content

Frequently Asked Questions

Which countries does Affirm hire remote employees in?

Does Affirm have offices remote employees can use?

What are the standout benefits at Affirm?

What is Affirm's hiring process like?

Who thrives at Affirm?

Interested in this role?

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