Remote
Canada
C$55K–C$66K CAD
🤝Customer Success
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At Tilt, we see a side of people that traditional lenders miss. Our mobile-first products and machine learning-powered credit models look beyond credit scores, using over 250 real-time financial signals to recognize real potential. With millions of customers worldwide, we're not just changing how people access financial products — we're creating a new credit system that backs the working, whatever they're working toward.
At Tilt, we see a side of people that traditional lenders miss. Our mobile-first products and machine learning-powered credit models look beyond credit scores — using over 250 real-time financial signals to recognize real potential. With millions of customers worldwide, we're not just changing how people access credit. We're building the financial system that backs the working, whatever they're working toward.
This role sits at the center of Tilt Mexico's operations — investigating fraud and risk cases, resolving escalations frontline agents can't handle, keeping content and quality standards current, and fixing problems at the source using our backend tools. The work is deliberately broad: fraud queue in the morning, a sensitive escalation in the afternoon, a job aid update in between. We hire at two levels — Specialist owns a defined slice end-to-end with guidance; Senior Specialist takes the harder, more ambiguous cases and mentors peers. Either way, this isn't a queue-clearing role. We want someone who asks why a case landed here and does something about it.
In your first year, success looks like:
Strong plus: consumer financial protection knowledge; experience with Zendesk or similar ticketing, admin, or identity tools; QA or coaching background; BPO partnership experience in a regulated environment; hands-on use of AI tools to reduce manual work.
A remote-first team spanning 14 countries, with a WFH stipend and flexible health coverage. Competitive pay and equity. Direct access to leadership — growth here follows what you contribute, not how long you've been around. Twice a year, the whole company gets together somewhere worth traveling to.
Don’t meet every qualification? We care about potential over your past. If you're bringing ambition and drive to what we're building, we want to hear from you.
We're looking for people who chase excellence and impact. Those who stand behind their work, celebrating the wins and learning from the missteps equally. We foster an environment where every voice is valued and mutual respect is non-negotiable — brilliant jerks need not apply. We're in this together, working to expand access to fair credit and prove that people are incredible. When you join us, it's not just another day at the [virtual] office, you're helping millions of hardworking people reach better financial futures.
Health Insurance
Equity / RSUs
Performance Bonus
Unlimited PTO
Company Offsites / Retreats
Home Office Stipend
Tilt is remote-first. Most roles are remote, but some positions are tied to non-remote locations, largely within its NIRA (India) and Cashalo (Philippines) regional sub-brands.
Roles are pinned to specific countries or regions rather than open worldwide. Tilt hires remotely in the US, EU, Australia, Brazil, and Mexico, with additional roles in India and the Philippines. The 14-country footprint describes where employees are, not blanket hiring eligibility.
Yes, for US-remote roles: Tilt displays a salary band on each US posting, and every US posting includes equity. Non-US postings do not display compensation.
The careers page lists full health coverage, a home office subsidy, flexible time off (take the time you need, we mean it), equity, and paid global onsites twice a year that bring the distributed team together.
