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🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
📍Remote | 💰 £26,230 - £30,620 depending on experience + Incentive Awards tied to your performance + Benefits ✨
We receive calls from customers who express feelings of distress, including thoughts of self-harm or harm to others, as well as challenges related to gambling and substance use. Please do not apply if you feel that these calls will be triggering for you to deal with.
⭐Our VAIB team
Are you passionate about making banking truly accessible and advocating for people when they need it most? Join Monzo’s dedicated Vulnerable Customers team to help deliver on our mission of making money work for everyone. In this role, you will provide empathetic, specialist support to customers experiencing difficult circumstances, from navigating mental or physical health challenges and major life events to managing daily financial worries. Working at the intersection of financial wellbeing and accessibility, you’ll connect customers with bespoke tools designed to give them control over their finances, while actively helping us break down barriers so that Monzo remains an inclusive, supportive space for every individual.
About our Vulnerability, Accessibility, Inclusion and Bereavements (VAIB) Team - https://monzo.com/i/supporting-all-our-customers
💰£26,230 - £30,620 per year depending on experience
📍This role is based remotely
📚Learning budget of £1,000 a year for books, training courses and conferences
➕And much more, see our full list of benefits here
🎂 We'll guarantee time off on your birthday (if you want it) with the exception of your training period. This will come from your regular holiday balance and provided you have enough to cover it.
🌈 The application journey has 3 key steps
This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible!
We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.
We’ll close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.
#LI-SW2
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊
GBP 26,230 - 30,620
Annually
Health Insurance
Employee Assistance Program
Mental Health Benefits
Wellness Programs
Life Insurance
Performance Bonus
Stock Options
Commuter Benefits
401(k) / Retirement Plan
401(k) Match
Relocation Assistance
Flexible Schedule
PTO / Vacation
Paid Holidays
Sabbatical
Sick Days
Bereavement Leave
Company Equipment
Parental Leave
Fertility Benefits
Adoption Leave
Learning & Development Budget
Defined Career Pathways
Team Events & Social Budget
Free Snacks & Drinks
No. Monzo tells engineering candidates that it values meeting in person but has no mandated office attendance requirement, even for engineers who live near an office. If you live outside London and Monzo asks you to come in, it supports you with the costs. The offices tend to be most social from Tuesday to Thursday.
Anywhere in the UK. Remote roles at Monzo do not extend outside the UK, and its engineers are spread across the country, from Brighton to the Western Isles. Monzo's roles in its EU offices are office-based rather than remote, and visa sponsorship is available for certain roles.
Monzo says it trusts people to work enough hours to do the job well, at times that suit them and their team. Customer operations roles are the exception and work set shifts. Monzo also tells engineering candidates that it keeps meetings to core hours and will make part-time working happen whenever it can.
Monzo offers 26 days' holiday plus bank holidays, or 34 days if you opt out of bank holidays. Everyone can also take 1 month of unpaid leave every year, and there are 8 weeks of paid sabbatical leave after every 5 years of service. Compassionate leave is 10 days as standard, with grief counselling.
Primary caregivers with 13 weeks' service get 26 weeks at full pay, then 13 weeks at statutory maternity pay and 13 weeks unpaid. Secondary caregivers get 13 weeks at full pay plus 39 weeks unpaid. Monzo also offers up to 8 days of paid fertility treatment leave a year, up to 10 days of additional paid leave for pregnancy loss, and fertility and family-forming health education.
Salaries are reviewed every year, and an Incentive Award tied to performance can be paid as cash, equity or a mix. Monzo contributes 4% of base salary to your pension and matches additional contributions up to a maximum of 6%. Each employee gets a learning budget of 1,000 pounds a year for books, training courses and conferences. Monzo is also an accredited Living Wage employer.
