Remote
India
💻Engineering
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At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.
Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward our customers' success. We form partnerships with customers by listening, learning, and building connections.
Snowflake's Support team is expanding! We are looking for a Cloud Support Engineer to join our team. As a Cloud Support Engineer, your role is to delight our customers with your passion and knowledge of the Snowflake AI Data Cloud. Customers will look to you for technical guidance and expert advice regarding the effective and optimal use of Snowflake. You will be the voice of the customer regarding product feedback and improvements for Snowflake's product and engineering teams.
You will develop a strong understanding of each customer's use case and how they leverage the Snowflake platform, delivering exceptional service that enables them to achieve the highest levels of continuity and performance from their Snowflake implementation. Based on business needs, you may be assigned to work with one or more Snowflake Priority Support customers.
You will play an integral role in building knowledge within the team and participate in initiatives for organizational and process improvements.
Ideally, you have worked in a 24x7 environment, handled technical case escalations and incident management, worked in technical support, been on-call during weekends, and are familiar with database release management.
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
Health Insurance
Dental Insurance
Vision Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Life Insurance
Disability Insurance
Mental Health Benefits
Pet Insurance
Fitness Stipend
Wellness Programs
401(k) / Retirement Plan
Equity / RSUs
Employee Stock Purchase Plan
PTO / Vacation
Paid Holidays
Sick Days
Company Equipment
Parental Leave
Childcare Support
Caregiver Policy
Learning & Development Budget
Free Snacks & Drinks
Employee Resource Groups
Emergency Travel Assistance
Snowflake is a Structured Hybrid employer. Its careers site tags every posting with a worker type of either On-Site or Remote, and never Hybrid: of 394 live postings on 7 August 2026, 82% were On-Site and 17.5% Remote. Our own snapshot of 396 active Snowflake jobs the same day breaks down as 319 hybrid, 61 remote and 16 onsite. The two counts measure slightly different things, but both put genuinely remote roles at roughly one in six.
Snowflake posts roles city by city rather than region-wide, and it does not advertise work-from-anywhere hiring. The 396 active jobs we tracked on 7 August 2026 cite locations in 25 countries, led by the United States with 247 roles, the United Kingdom with 29, India with 20, Australia with 17 and Japan with 12. The largest single locations are Menlo Park, California with 127 roles and Bellevue, Washington with 38. Its careers site names 27 countries of presence, but that describes where teams already sit rather than where the company will hire you.
US job postings publish an explicit base salary range on the listing, for example a range of $204,000 to $267,700 with eligibility for bonus and equity. The careers site says eligible employees receive new hire equity, the Employee Stock Purchase Plan and a quarterly bonus or commission program, and the FY2026 annual report describes a mix of fixed and variable cash compensation rewarded against defined business results. The stock purchase plan buys shares at a 15% discount, and the company's US benefits site explains that the discount applies to the lower of the share price on the first or last day of the offering period, with payroll contributions elected between 1% and 15%.
No. Snowflake's FY2026 annual report states that contributions to the plan are discretionary and that the company did not make any matching contributions to the 401(k) plan for each of the fiscal years ended January 31, 2026, 2025 and 2024. The US plan is otherwise well built out: pre-tax, Roth and after-tax contributions are all offered, employees are eligible from their first day of employment, and anyone who does not act within 31 days is automatically enrolled at a 5% pre-tax contribution rate.
Snowflake does not use the word unlimited for its time off, and in the US it does not accrue it either. Its benefits site says PTO isn't accrued, so there's no set balance to track, and asks employees to coordinate with their manager ahead of time to plan time off through the year. US sick time is take it as you need it for full-time exempt employees, while non-exempt employees accrue 2.77 hours each pay period, and an absence of more than five consecutive sick days moves to a medical leave of absence. In the US, Snowflake observes 13 annual holidays, and holiday calendars differ by locale.
In the US, birthing parents are eligible for up to 26 weeks of paid, job-protected leave, and non-birthing parents for up to 12 weeks. Both figures are ceilings rather than fixed entitlements, and both apply to children joining the family through birth, adoption or foster placement. The 26 weeks include pregnancy disability time for delivery and recovery; the baby-bonding portion, and the full 12 weeks for non-birthing parents, can be taken all at once or intermittently in two-week blocks before the child's first birthday, or within a year of adoption or foster placement. Pay is 100% of base pay through a combination of Snowflake short-term disability for the birthing parent, local paid family leave income, and top-up pay from Snowflake. Requests need at least 30 days notice where the leave is foreseeable.
Performance Bonus
Commuter Benefits
Pay Transparency
Medical Leave
Military Leave
Bereavement Leave
Fertility Benefits
