Fulfillment Support Team Manager
The Fulfillment Support Team Manager is responsible for the strategic leadership and operational success of the Fulfillment Support department. This role focuses on optimizing workflows, overseeing system health, and providing the training necessary to drive peak productivity. By balancing process innovation with strict SLA adherence, the Manager ensures the team is fully equipped to deliver high-quality support. Success in this role is measured by the teamβs ability to fulfill orders accurately and timely, properly troubleshoot issues and handle high priority seller requests as reflected in CSAT scores and fulfillment rate.Β It is critical to oversee seller requests and Marketplace demands, ensuring prioritization and organization of needs to uphold internal efficiency and external partner satisfaction.
USD 80,000 - 90,000
Annually
Health Insurance
Dental Insurance
Vision Insurance
401(k) / Retirement Plan
401(k) Match
PTO / Vacation
Sick Days
Paid Holidays
Parental Leave
Learning & Development Budget
Company Equipment
Home Office Stipend