Remote
US
$150K–$203K
🔧Solutions & Consulting
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Skylight is a digital consultancy using design and technology to help government agencies deliver better public services.
We’re at the forefront of a civic movement to reinvent how all levels of government serve families, patients, and many others in today’s digital world.
If you want to play a part in driving this critical movement forward, we’d love for you to join our growing team of public interest technologists.
The work we do matters.
At Skylight, technical product service managers are responsible for managing services and products to create an integrated, positive user experience. They’re responsible for the delivery of effective services for users, and they use what they learn from that delivery to continually refine software and infrastructure products. Product service managers are skilled at defining strategy, planning, execution, stakeholder management, and team health, and they partner with product managers, researchers, designers, engineers, client stakeholders, and others to inform their decisions. At a high level, it’s the product manager’s job to work with stakeholders, users, and technical teams to make sure we build what users need — and then to make sure what we build gets used. A technical product manager specializes in services and products with significant technical depth — complex implementations, platforms, APIs, data systems, or modernization efforts — where service and product decisions depend on fluency with the underlying architecture and engineering tradeoffs.
We work with a team at CDC that builds and maintains an integrated disease surveillance system used by state, tribal, local, and territorial (STLT) health departments across the country. It gives jurisdictions case management for a wide range of conditions, and a secure path for moving epidemiologic, laboratory, and clinical data to CDC. Our role is to modernize it — a cloud-based platform designed to improve scalability, security, and adaptability to evolving public health needs.
You’ll be the contract lead for platform adoption, accountable for supporting at least three public health jurisdictions per year as they migrate from the legacy system to the modernized platform. That means building relationships with jurisdiction stakeholders to understand their migration opportunities and constraints, owning the migration service and product roadmap, coordinating work across several delivery teams, and building the software and infrastructure that makes migration possible. You’ll also hold the CDC relationship that makes effective migrations possible, and utilize migration and adoption learnings to help inform the roadmap for the modernized system.
Migration is at least as much change management as it is engineering. A jurisdiction moving off the legacy system is moving the system its disease investigators use every day, so the work is equal parts roadmap, readiness, and earning trust — often with people who have good reasons to be cautious. You’ll do that while the legacy version stays in production for the states that still depend on it, and while other feature teams build out the modernized platform alongside you.
This role is contingent on Skylight being awarded the underlying contract. If we’re not awarded the contract, we’ll let you know promptly and discuss whether there are other opportunities that fit.
Important: Don’t meet every qualification but think you can do the job? We’d still love to hear from you. If you’re excited about the role, apply. We consider candidates with a range of backgrounds and experiences.
This is a full-time, exempt position.
This is a fully remote position.
This role may require occasional or regular travel based on company, client, or contract needs.
We want to give you the most competitive salary possible. After all, you deserve it! To that end, we use the results of our interview process to determine what salary is most appropriate given your current level of seniority. For a Technical Product Service Manager at Skylight, the current salary ranges are as follows:
These ranges apply if the contract is awarded. Compensation begins on your first day of work.
Your well-being is important to us, so we focus on supporting you in a variety of ways:
Our process includes a preliminary screen, a skills interview, a behavioral interview, and a reverse interview where you meet your potential team — usually four conversations across two to three weeks. Here are some tips to help you prepare for a successful interview:
If you’d like to request reasonable accommodations during the application or interviewing process, please contact our recruiting team at recruiting@skylight.digital.
We participate in E-Verify and upon hire, will provide the federal government with your Form I-9 information to confirm that you’re authorized to work in the U.S.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, religion, age, disability, veteran status, or any other category protected by applicable law.
USD 90,000 - 230,000
Annually
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
401(k) / Retirement Plan
401(k) Match
Stock Options
Performance Bonus
PTO / Vacation
Paid Holidays
Flexible Schedule
Home Office Stipend
Parental Leave
Learning & Development Budget
Defined Career Pathways
Employee Referral Bonus
Employee Recognition Awards
Charity Matching
Nearly all of them. Skylight is remote-first, and its current openings are almost entirely remote positions open across the United States. The exception is occasional client-site work: one current product role is based in Washington, DC to be near a federal client.
Yes, and unusually thoroughly. Job postings include the full salary ladder by career level rather than a single range. The published software engineering ladder runs from $90,000 at the Associate level to $230,000 at Principal, and your level is determined through the company's public Career Pathways framework.
No. All open roles are listed in the United States, and postings require U.S. citizenship for employment, a standard requirement for Skylight's federal government contracting work.
A dollar-for-dollar 401(k) match up to 10% of salary with no vesting period, flexible paid time off (generally around 25 days per year) plus 11 paid federal holidays, up to 12 weeks of paid leave for new birth, adoption, or foster parents, a $2,000 annual professional development budget, and a $750 annual tech budget.
People motivated by public service and civic tech, since the work centers on government programs. In hiring, Skylight says it looks for a growth mindset, excellent communication skills, adaptability, and comfort with ambiguity rather than perfection. All screenings and interviews happen via videoconference.
Yes. Skylight runs paid internships lasting 2 to 3 months and paid apprenticeships lasting 12 months or more, and both can lead to full-time roles.
Pay Transparency
