Remote
US
$60K–$75K
🎧Support
Early Access — Help us improve! Share your feedback.
We use cookies to improve your experience and measure how our site is used. Learn more.
Hello! I’m Allie, Head of Support here at Ashby. I'm excited to share that we're hiring a Support Engineer in North America! 🎉
As a Support Engineer, you will be at the center of providing an excellent experience to customers by diagnosing and resolving technical issues ensuring a high level of customer satisfaction through effective communication and problem-solving. You will assist with investigating and resolving technical issues that come to Support while identifying patterns in customer inquiries to drive product improvement, as well as opportunities to enable our Support team on technical concepts. Your knowledge of integrations and platforms will be key to your success, as you'll leverage this expertise to address customer inquiries related to system integrations, data flow, and product functionality. You’ll be a key contributor to our documentation and enablement strategy while collaborating with Engineering and Support to address complex issues.
We’re building the next generation of enterprise software, and we’re starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better. Learn more on our website: https://www.ashbyhq.com/
We are well-funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom. We publicly launched in October 2022 and are working with amazing companies we're proud to partner with.
We’ve built an incredible team and exceptional product over the past few years, and we truly are just getting started. In short, this is the perfect time to join 🚀
Our Support team is a part of our Customer Success department, and thus is a part of our Go To Market function. Here are a few points that should give you an idea of what it is like to work with us:
Our interview process is thorough — we aim to ensure each person that joins the team is the right fit for Ashby and will provide ample information for you to assess if Ashby is the right fit for you. The process for this role is as follows:
Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.
Health Insurance
Disability Insurance
Dental Insurance
Flexible Spending Account (FSA)
Equity / RSUs
Stock Options
Pay Transparency
401(k) / Retirement Plan
401(k) Match
Unlimited PTO
Parental Leave
Home Office Stipend
Company Offsites / Retreats
Learning & Development Budget
Conference Attendance
Per the careers page, Ashby offers competitive salary and equity with a 10-year exercise window on stock options, so you are not pressured to buy them if you leave. It also provides twelve weeks of fully paid family leave in the US, top-notch health insurance for US employees and their dependents with all premiums covered, a generous equipment, software, and office furniture budget, and a $100/month education budget (with pricier items like conferences covered on manager approval).
The careers page lists unlimited PTO with a recommended minimum of four weeks per year. Ashby is direct that it wants people to actually use it: expect "Vacation?" to stay on your one-on-one agenda until you start taking time off.
Yes. Ashby publishes a salary range on every job posting, along with flags for equity and bonus (for example, "€76K – €185K, Offers Equity, Offers Bonus"). Compensation is exposed through its public posting API, so ranges are visible before you apply.
Ashby hires remotely and its job board lists remote regions including Remote - US, Remote - Canada, and Remote - European Union. Roles are typically region-scoped, meaning a given opening hires anywhere within a named region (for example "Design Engineer, Americas" or "Engineering Manager, EU") rather than from one global pool.
People who prefer written communication and async workflows. Because the culture is documentation-first, the careers page flags two clear anti-fit signals: you would likely be unhappy here if you dislike written documentation, or if you prefer an in-person role over a remote one.
