Remote
US
$50K–$65K
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At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires.
Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship.
Over the past years, Linear has experienced incredible organic growth and has become an instrumental tool for many of the world’s best product teams. We believe customer support should always feel like an extension of that experience. As a Product Support Specialist at Linear, you’ll contribute to the future of our product by surfacing customer feedback and insights, contributing to our technical documentation, and engaging a technical customer community via social channels.
Important: Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based within U.S. and Canada Pacific or Mountain Time. You can work from anywhere within those time zones. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel.
We're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect:
Linear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
A note on recruitment fraud: all official Linear hiring communication comes from an @linear.app email address, and all open roles are listed at linear.app/careers. We never ask candidates for payment or financial information. Suspicious messages can be reported to security@linear.app.
Salary not disclosed for this role. See what similar remote roles pay →
Health Insurance
Dental Insurance
Vision Insurance
Stock Options
Employee Liquidity (Secondaries / Tender Offers)
PTO / Vacation
Paid Holidays
Sabbatical
Flexible Hours
Meal Stipend
Coworking Allowance
Company Equipment
Company Offsites / Retreats
Parental Leave
Team Events & Social Budget
Paid Trial
Linear's about page says the team is distributed across North America and Europe and is continuing to grow internationally. Eligible locations are set role by role: some roles are open in one region and some in both, and each posting says whether you can work from anywhere in the region or from most timezones within it. Check the location on each posting before you apply.
For most roles, no. Linear's job postings describe it as a remote-first company with optional co-working offices and list "Remote-first with no required commute" among what it offers, along with a paid co-working space or desk. A small number of roles are hybrid, and those postings say so and state how many days a week are spent in an office.
Applications go through Linear's careers page, and the Talent team reviews every one. Expect three to four interview conversations, then a final stage that is a paid work trial for every role: a 2 to 5 day project, with the daily rate shared in advance. The whole process usually takes four to six weeks to reach an offer. All official hiring messages come from an @linear.app email address, and Linear never asks candidates for payment or financial information.
On the first recruiter call. Linear says it discusses compensation then "so neither side is surprised later." Offers include salary and equity, with employee-friendly equity terms: early exercise in the US, a 10-year exercise window and refreshers over time. The company has also run tender offers that let current and former teammates sell some of their vested equity.
Postings list 5 weeks of paid vacation plus local statutory holidays, 4 months of paid parental leave, and a daily meal and coffee stipend on every workday. Through a program called Linear Infinity, employees get a fully paid month off after four years and another month every two years after that. Health coverage follows each country's requirements.
Linear describes itself as "a remote team, distributed across time zones with relatively little process overhead," and its job postings look for someone who "thrives in a remote, async-first environment with a lean, high-output team."
