Renewals Specialist

Important: 1Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.

About 1Password

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

1Password is looking for a Renewals Specialist to join our Customer Experience (CX) team in EMEA. In this role, you'll manage the renewals process for a portfolio of existing customer accounts — working cross-functionally with Customer Success Managers (CSMs), Account Executives (AEs), and internal teams to support strong customer retention and long-term relationships. Your work connects directly to 1Password's mission of keeping people and businesses safe online.

Reporting into the Director, Customer Success and Onboarding, this is a fully remote role based in the UK.

How we’re using AI today

Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here.

What we're looking for

• 2+ years of experience in renewals, account management, or customer success within a Software as a Service (SaaS) or technology environment

• Solid understanding of SaaS business models, recurring revenue principles, and contract processes

• Strong communication and interpersonal skills, with a customer-first mindset

• Solid analytical skills with the ability to interpret data and support decision-making

• Demonstrated experience working collaboratively across teams such as Sales, Customer Success, and Product

• Proficiency with Salesforce (SFDC) and Gainsight, and comfort navigating other commonly used SaaS tools

• Comfort working toward defined renewal targets and metrics

What you can expect

• Manage the full renewal lifecycle for existing customer accounts, ensuring timely and accurate contract renewal

• Proactively reach out to customers prior to contract expiration to discuss renewal options and address any concerns

• Build and maintain meaningful relationships with clients to understand their needs and provide tailored solutions

• Collaborate closely with Sales, Customer Success, and Product teams to ensure a seamless renewal experience

• Analyze renewal metrics and trends — including license usage and true-up requirements — to identify areas for improvement and strengthen retention

• Educate customers on the value of 1Password's security solutions and keep them informed on relevant product updates

• Gather and share customer feedback to inform product development and improve overall customer satisfaction

• Ensure all renewal agreements are properly documented and compliant with company policies

UK-based roles only: The annual base salary for this role is between £46,000 GBP and £64,000 GBP, and is commission-eligible. This role is also immediate participation in 1Password's benefits program (health, dental, pension, and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

This posting is for an existing vacancy.

Important: 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.

Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.

Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.

Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.