Sr. Product Manager - Phone Numbers and KYC

About us HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability. Our people With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home. Our impact Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.Learn more about us on ourYouTube Channel orBlog Posts   ProductHighLevel’s Phone Platform powers the communication infrastructure used by millions of businesses across our ecosystem. The platform enables businesses to acquire and manage phone numbers, send and receive messages, make and receive calls, track communication usage, and monetize communication services at scale. The product sits at the intersection of communications, billing, and platform infrastructure, supporting voice, SMS, MMS, WhatsApp, and future communication channels across multiple global providers. It is responsible for ensuring reliable message and call delivery, intelligent routing, account provisioning, usage metering, billing accuracy, compliance, and profitability. As HighLevel continues to expand globally, the Phone Platform plays a critical role in delivering scalable communication capabilities, optimizing costs, improving margins, and enabling new monetization opportunities for agencies and businesses worldwide. The team operates at the core of HighLevel’s growth engine, building products that directly impact customer adoption, platform revenue, and overall business performance. Role OverviewAs a Senior Product Manager for Phone Platform, you will partner closely with the Product Leadership to drive the strategy, execution and growth of HighLevel’s communication and monetisation platform. You will play a critical role in shaping and delivering products across voice, messaging, billing, pricing and account lifecycle management while ensuring alignment with company goals, customer needs and business outcomes. This role requires a strong operator who can move seamlessly between roadmap planning, customer discovery, go-to-market execution, pricing strategy and hands-on product delivery. You will collaborate with Engineering, Design, Finance, Revenue Operations, Marketing, Sales, and Customer Success teams to bring new platform capabilities to market, optimise monetisation, and improve the reliability and scalability of HighLevel’s communications ecosystem. This is an ideal role for a product manager who combines strong execution skills with commercial thinking and enjoys working on technically complex products that directly impact customer growth, platform economics, and company revenue. Key Responsibilities Own the product roadmap and execution for HighLevel's Phone Numbers and KYC products. Define and enhance the end-to-end customer experience for phone number discovery, purchasing, provisioning, assignment, activation and lifecycle management. Build scalable onboarding experiences that enable customers to complete identity verification, business verification, and gain access to messaging and telephony capabilities. Drive the evolution of customer identity verification (KYC) and trust onboarding systems to ensure compliant access to communication products. Partner with Engineering to build scalable phone number provisioning, inventory management, assignment, activation, and lifecycle management capabilities across global markets. Work closely with telecom providers and identity verification partners to improve provisioning reliability, onboarding automation and verification success. Define product requirements for KYC workflows, document collection, identity verification, business verification, and fraud prevention. Improve customer activation, KYC completion rates, verification approval rates, and time-to-activation through experimentation, funnel optimization, and data-driven decision-making. Collaborate with Compliance, Legal, and Operations teams to ensure phone number and KYC products remain aligned with evolving telecommunications regulations and compliance requirements. Partner with Support and Customer Success teams to identify customer pain points and continuously improve phone number management and verification experiences. Establish and monitor key product metrics including phone number activation rates, provisioning success, KYC completion, verification approval rates, onboarding conversion, and customer satisfaction. Prioritize product initiatives that balance customer experience, operational efficiency, compliance requirements, and business outcomes. Collaborate cross-functionally with Product, Engineering, Design, Compliance, Operations, and external vendors to successfully deliver product enhancements and new capabilities. Requirement: 7+ years of Product Management experience, preferably in SaaS, communications, fintech, compliance, or platform products. Experience owning customer onboarding or platform workflow products from discovery through launch. Experience building or managing phone number products, including phone number provisioning, purchasing, assignment, onboarding, lifecycle management, or telecom platform integrations. Familiarity with communications platforms, CPaaS providers, or telecommunications ecosystems. Strong understanding of user experience design for complex onboarding and verification journeys. Experience working with regulated products or compliance-driven workflows. Familiarity with identity verification (KYC), business verification, fraud prevention, or trust & safety products. Experience working with APIs and third-party platform integrations. Strong analytical mindset with experience using data to optimize customer funnels and product adoption. Excellent communication and stakeholder management skills. Demonstrated ability to prioritize customer experience alongside operational and regulatory requirements. Comfortable working with cross-functional teams in a fast-paced product organization. Nice-to-Have Experience with telecommunications, CPaaS, messaging, or phone number products. Familiarity with A2P 10DLC, Toll-Free Verification, Campaign Registry (TCR), or international messaging regulations. Experience working with providers such as Persona, Twilio, Bandwidth, Telnyx, Sinch, Vonage, Plivo, or Infobip. Experience building KYC, onboarding, identity verification, or customer trust platforms. Knowledge of messaging compliance, fraud prevention, and customer risk management. Understanding of phone number provisioning, inventory management, or telecom operations. Experience working in high-scale SaaS platforms serving global customers. Experience operating within remote, distributed organizations. Why Join HighLevel? At HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded & profitable company.  Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers. EEO Statement The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. 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