VIP Account Manager

Growe welcomes those who are excited to:

• Manage and maintain relationships with VIP / high-value clients;
• Act as the main point of contact for assigned accounts;
• Provide personalized service and proactive communication;
• Monitor client activity and performance metrics;
• Identify opportunities for upselling and cross-selling;
• Develop strategies to increase client retention and lifetime value;
• Handle escalations and complex client issues efficiently;
• Coordinate with internal departments (Payments, Risk, Marketing, Support, etc.);
• Track KPIs related to retention, reactivation, and revenue growth;
• Stay updated on products, promotions, and market trends;
• Comply with company policies and security standards.

We need your professional experience:

• Fluency in Spanish (mandatory);
• Good command of English (written and spoken);
• Previous experience as an Account Manager, VIP Manager, or similar role;
• Experience in iGaming / fintech / online services (preferred);
• Analytical mindset with ability to interpret client data;
• Results-driven with strong focus on revenue and retention.

We appreciate if you have those personal features:

• Strong sales, negotiation, and communication skills;
• High level of responsibility;
• Experience or strong ability in cross-selling and identifying revenue opportunities;
• Proactive mindset, with the ability to anticipate client needs and take initiative;
• Creative and out-of-the-box thinking to solve problems and enhance user engagement.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.