Deliver high-quality customer support through live chat and email;
Help customers with account verification, deposits, withdrawals, and platform navigation;
Resolve day-to-day customer requests independently and involve relevant teams when needed;
Create a positive customer experience through clear, helpful, and empathetic communication;
Work in a fast-changing iGaming environment and quickly adapt to new processes and information;
Identify customer needs and introduce relevant bonuses or offers when appropriate;
Maintain strong service quality while meeting individual and team performance goals;
Work 12 hour shifts, primarily on a 2/2 schedule, including approximately 3-4 night shifts per month.
We need your professional experience:
1+ year of experience as a Customer Support Agent, Customer Support Representative, Customer Service Agent, or in a similar customer role, preferably within iGaming or another B2C industry;
Experience supporting customers via live chat, email, or other digital channels;
Upper-Intermediate English or higher, both written and spoken;
Ability to quickly learn new tools, processes, and information;
Experience with account verification, deposits, withdrawals, or similar customer requests will be a plus.
We appreciate if you have those personal features:
Empathy and a calm approach when dealing with difficult situations;
Clear and friendly communication;
Strong problem-solving skills;
Ability to handle several tasks and tools at the same time;
Attention to detail and accuracy;
Flexibility and ability to adapt to changes.
We are seeking those who align with our core values:
GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.
