Health Coach

Virta Health is on a mission to reverse metabolic disease in one billion people. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes, and obesity rates are at an all-time high. Virta is changing this by helping people reverse their metabolic condition through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and take back their lives. Join us on our mission to reverse metabolic disease in one billion people.

As a Health Coach at Virta you’ll work directly with Virta members to support weight loss and reverse metabolic disease. We're looking for enthusiastic, highly motivated individuals to join our top-notch, mission-driven team. If that sounds like your dream job, we’d love to tell you more about it!

Responsibilities

• Provide evidence-based nutrition and behavior change coaching, using behavior change principles to help members improve their metabolic health. Guide members in understanding how nutrition, daily habits, and health data, including metabolic markers, work together to inform personalized decisions and sustainable lifestyle change.
• Deliver high-quality, personalized coaching through chat and telephonic interactions that engages members, supports lasting behavior change, and helps them achieve meaningful health outcomes.
• Help members interpret their health data, including nutrition, metabolic markers, and other available insights, to better understand their body's response to lifestyle changes, build confidence, and make informed decisions about their health.
• Empathize, connect, and partner with members to support long-term success and sustainable behavior change.
• Keep members engaged and support retention by using quality coaching techniques, including motivational interviewing and member-centered goal setting.
• Follow established clinical workflows and processes while accurately documenting member interactions, outreach, and progress.
• Collaborate with Virta Providers and other members of the care team to deliver seamless, tailored care that promotes member safety and success.
• Demonstrate Virta's values by taking ownership of your work and contributing to the success of the team.
• Thrive in a fast-paced, evolving, and often ambiguous environment, adapting quickly to changing priorities, processes, and new information.

90 Day Plan

Within your first 90 days at Virta, we expect you will do the following:

• Complete onboarding training to gain proficiency in navigating tools and resources, understanding the fundamentals of Virta’s approach for improving metabolic health, mastering member onboarding and engagement strategies, and effectively applying behavior change coaching techniques to drive member success.
• Starting working with your own Virta members, including conducting member onboarding calls and day to day member care.
• Learn the various platforms and tools needed to perform your day to day job.
• Learn and understand what key performance indicators (KPIs) are used to track health coach performance and how your day to day work impacts those metrics.
• Actively contribute to team culture, learning, and overall process improvements by providing regular continuous feedback.
• Take time to connect with and proactively get to know fellow Virtans; various leaders/teammates/teams/roles. Learn, adopt, support, and help live out the Virtan Values.

Must-Haves

• 2 years of experience working with patients directly to create plans and set goals; including but not limited to chronic condition/metabolic health coaching, outpatient nutrition counseling, motivational interviewing, community health, weight loss and/or bariatric centers, using and/or implementing various behavior change techniques,, health counseling, mental health counseling, etc
• Health coaching experience OR recent completion of a coaching program, ideally NBHWC or ICF.
• Associate’s, Bachelor’s or advanced degree in a health, behavioral health or other related field.
• Ability to safely, responsibly, and effectively use digital platforms and AI-enabled tools to provide remote care, enhance efficiency, and communicate with teammates. Proficient with texting, phone calls, video chats, instant messaging, Google Workspace applications, Slack, Zoom, and strong typing skills.
• High EQ and empathy with the ability to work with different personalities through times of change. Willing to ask for help and lean on teammates for support when needed.
• Highly motivated, strong organizational skills, and an attention to detail to support your day to day workflow and help you stay on track during frequent and rapid iteration.
• Passionate about working directly with members in the metabolic health space and willing to help others as a frontline care provider.
• Critical Thinking and Problem Solving: Demonstrates critical thinking, clinical judgment, and creativity in identifying and solving problems, keeping the goals and what is best for the member
• Effective Communication: Personalized, clear, concise, and empathetic communication through various modes. Able to adjust communication style to fit the individual/audience.
• Collaboration and Teamwork: Collaborates and shares knowledge, experience and best practices with others, willing to support the team where needed. Takes advantage of opportunities to learn from others as well.
• Planning and Accountability: Ability to create plans, set goals, and hold individuals accountable to drive behavior change. Connect actions to progress and adjust plans/approaches as needed.
• Comfort with Ambiguity: Comfortable working in changing conditions or when there is not a clear approach/information may be lacking. Demonstrates judgment and creativity is getting curious to gather information to execute.

Nice-to-Have Skills

• Professional experience working with people living with type 2 diabetes, obesity, and/or other metabolic health conditions.
• Experience coaching in the asynchronous and telephonic setting.
• Experience using a ketogenic diet/low carb nutrition as a therapeutic approach.
• Experience working with members using MI/foundational coaching skills.
• NBC-HWC or ICF certification

Values-Driven Culture

Virta’s company values drive our culture, so you’ll do well if:

• You put people first and take care of yourself, your peers, and our patients equally
• You have a strong sense of ownership and take initiative while empowering others to do the same
• You prioritize positive impact over busy work
• You have no ego and understand that everyone has something to bring to the table regardless of experience
• You appreciate transparency and promote trust and empowerment through open access of information
• You are evidence-based and prioritize data and science over seniority or dogma
• You take risks and rapidly iterate

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