Manager, Collections

Role Overview

We're looking for a Manager, Collections to lead the day-to-day operations of our supplier commission revenue and collections function for hotels and rental cars. In this role, you'll own the execution of invoicing, collections, and reconciliation processes, manage a team of specialists, and drive continuous improvement to protect and grow Engine's commission revenue.

This is a hands-on management role focused on operational excellence, accuracy, and cash flow optimization. You'll work closely with Accounting, Finance, Supply, and external hotel and supplier partners to ensure Engine captures every dollar earned as we scale. 

Key Responsibilities

• Team Leadership: Manage, coach, and develop a team of commission collections specialists. Set clear goals, hold the team accountable to KPIs, and support day-to-day performance and career growth.
• Operational Ownership: Oversee end-to-end invoicing, collections, and reconciliation of hotel and supplier commission activity, ensuring accuracy and timely processing each month.
• Cash Application & GL Accuracy: Coordinate with Accounts Receivable Manager to ensure commission cash receipts are posted timely and accurately to the General Ledger, and that AR Aging reports are maintained and reviewed regularly.
• Reconciliation: Perform and coordinate reconciliations post invoice together with Reconciliation Manager  across high-volume commission and incentive payment datasets to validate completeness and identify variances, including invoice adjustments and credits.
• Process Improvement: Identify and implement improvements to invoicing, cash application, and reporting workflows - including automation opportunities - to reduce manual effort and improve recovery rates.
• Cross-Functional Partnership: Collaborate with Accounting, Finance, Sales, Accounts Receivable, Reconciliation, Groups Contracting, Data Analysts, Member Support and Supply to ensure monthly commission and incentive revenue is accurate, and to investigate month-over-month fluctuations.
• External Communication: Communicate directly with hotel and supplier representatives to resolve discrepancies, follow up on outstanding payments, and maintain strong working relationships.
• Tools & Systems: Manage third-party tools and processes that support hotel invoicing and payment activities.
• Reporting: Track and report on key metrics (collection %, dispute rates, DSO, aging) to senior leadership, and flag risks that could lead to revenue leakage.
• Special Projects: Contribute to ad-hoc projects and cross-functional initiatives as business needs evolve.

Qualifications

• 8+ years of experience in commission collections, accounts receivable, or operations, with at least 5+ years of direct people management experience.
• Hotel, travel supplier, or related industry experience is a plus.
• Solid financial acumen and understanding of AR, cash application, and GL processes. Accounting or Finance degree preferred.
• Strong communicator, comfortable working with both internal cross-functional partners and external hotel/supplier contacts.
• Experience with ERP systems (NetSuite preferred; Salesforce a plus).
• Advanced Excel and Google Sheets skills; proficient across Microsoft Office and Google Workspace.
• Detail-oriented, organized, and able to manage competing priorities across a monthly close cycle.