At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.
Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.
Empower your impact at Cision. Be seen, be understood, be you.
The Customer Service/ Media Researcher maintains and ensures accuracy in the Cision database through diligent research. They prioritize data quality, compliance, and support for PR clients and journalists, and work within the core Media Management Team, maintaining the accuracy and detail of Cision’s global media database through productive research. Effective collaboration is essential for updating the database and swiftly addressing client inquiries
What You'll Do
- Researches and verifies journalist data, as well as updates the database accordingly in line with Data Protection using productive research & data entry.
- Supports Journalists with information pertaining to their profiles and entries on Cision database.
- Support clients with information pertaining to journalist data, in accordance with our agreed service levels
- Contact journalists and outlets where necessary, by phone and email, to confirm details and ensure accurate record keeping
- Manages time efficiently to meet personal KPIs.
- Supports PR clients with information pertaining to journalist data, in accordance with our agreed service levels.
What You'll Bring
- Bachelor’s degrees in related areas or combination of related experience and education.
- At least three (3) + years’ relevant experience in research and/or customer service will be considered in lieu of education
- Previous database experience required.
- Fluent German language knowledge
- Previous experience in the Media industry preferred.
What we offer:
- Additional Premium Health insurance;
- Sodexo food vouchers equal to 80 lv per month
- 25 days of vacation;
- Flexible benefits (Re:benefit);
- Udemy subscription;
- 10% learning time;
- 70/30 new feature work/improvements;
- Flexible work from office or remote;
Please note that this position is only available to candidates who are currently residing in Bulgaria. Unfortunately, we are unable to consider applicants outside of the country.
Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today's data driven world. Our deep expertise, exclusive data partnerships, and award-winning products, including CisionOne, Brandwatch, and PR Newswire, enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the
CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by
DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com
Cision, Inc. "the Company" only communicates with candidates and extends job offers through direct channels, not third parties.
