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At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.
The Senior Director, Priority Support Engineering reports into the Head of Global Support and owns paid support offerings end-to-end for their designated Region. Operating in an environment of both direct reports and matrixed relationships, the ideal candidate has a proven track record of either leading premium support / designated technical advisory organizations OR selling and positioning technical solutions to enterprise customers in a senior field role, with revenue accountability either way.
This role brings together a mix of responsibilities with multiple areas of critical focus. This role maintains relationships at all levels with Customers, Sales Leadership, Solutions Engineering, Delivery Teams, Operations Teams, and Key Partners. They are expected to sustain KPIs across multiple disciplines including Revenue, Attach, Consumption, Retention, and Staffing.
Snowflake's paid support offerings are designed to deliver value customers feel, through both quality reactive interactions and proactive, advisory-led engagement, measured on the outcomes that matter to their business. This role leads the regional Designated Support Engineer (DSE) team, the post-sales production support force that delivers Priority Support today and will scale as our paid support portfolio expands. Reactive support sits with separate leadership; the DSE team collaborates closely with that org on escalations and reactive delivery health for paid customers, but is purpose-built for the proactive, paid program experience and the sales motion that drives it. This role is key to making that proactive shift real for paying customers, turning premium support from a faster ticket queue into a measurable lever on workload health, consumption growth, and long-term value.
This is an AI-native role. The role leads both the DSE team and customer engagements through AI-augmented ways of working, using AI to anticipate workload risk, scale proactive advisory, and surface insights at a depth and speed that was not possible before. We are actively building the AI-augmented engagement model the team runs on and this role is expected to continue to build and evolve the playbook as the technology and the tooling mature. Both the leader and the team operate AI-natively in how they engage customers, manage workloads, and deliver value.
Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
Health Insurance
Dental Insurance
Vision Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Life Insurance
Disability Insurance
Mental Health Benefits
Pet Insurance
Fitness Stipend
Wellness Programs
401(k) / Retirement Plan
Equity / RSUs
Employee Stock Purchase Plan
PTO / Vacation
Paid Holidays
Sick Days
Company Equipment
Parental Leave
Childcare Support
Caregiver Policy
Learning & Development Budget
Free Snacks & Drinks
Employee Resource Groups
Emergency Travel Assistance
Snowflake is a Structured Hybrid employer. Its careers site tags every posting with a worker type of either On-Site or Remote, and never Hybrid: of 394 live postings on 7 August 2026, 82% were On-Site and 17.5% Remote. Our own snapshot of 396 active Snowflake jobs the same day breaks down as 319 hybrid, 61 remote and 16 onsite. The two counts measure slightly different things, but both put genuinely remote roles at roughly one in six.
Snowflake posts roles city by city rather than region-wide, and it does not advertise work-from-anywhere hiring. The 396 active jobs we tracked on 7 August 2026 cite locations in 25 countries, led by the United States with 247 roles, the United Kingdom with 29, India with 20, Australia with 17 and Japan with 12. The largest single locations are Menlo Park, California with 127 roles and Bellevue, Washington with 38. Its careers site names 27 countries of presence, but that describes where teams already sit rather than where the company will hire you.
US job postings publish an explicit base salary range on the listing, for example a range of $204,000 to $267,700 with eligibility for bonus and equity. The careers site says eligible employees receive new hire equity, the Employee Stock Purchase Plan and a quarterly bonus or commission program, and the FY2026 annual report describes a mix of fixed and variable cash compensation rewarded against defined business results. The stock purchase plan buys shares at a 15% discount, and the company's US benefits site explains that the discount applies to the lower of the share price on the first or last day of the offering period, with payroll contributions elected between 1% and 15%.
No. Snowflake's FY2026 annual report states that contributions to the plan are discretionary and that the company did not make any matching contributions to the 401(k) plan for each of the fiscal years ended January 31, 2026, 2025 and 2024. The US plan is otherwise well built out: pre-tax, Roth and after-tax contributions are all offered, employees are eligible from their first day of employment, and anyone who does not act within 31 days is automatically enrolled at a 5% pre-tax contribution rate.
Snowflake does not use the word unlimited for its time off, and in the US it does not accrue it either. Its benefits site says PTO isn't accrued, so there's no set balance to track, and asks employees to coordinate with their manager ahead of time to plan time off through the year. US sick time is take it as you need it for full-time exempt employees, while non-exempt employees accrue 2.77 hours each pay period, and an absence of more than five consecutive sick days moves to a medical leave of absence. In the US, Snowflake observes 13 annual holidays, and holiday calendars differ by locale.
In the US, birthing parents are eligible for up to 26 weeks of paid, job-protected leave, and non-birthing parents for up to 12 weeks. Both figures are ceilings rather than fixed entitlements, and both apply to children joining the family through birth, adoption or foster placement. The 26 weeks include pregnancy disability time for delivery and recovery; the baby-bonding portion, and the full 12 weeks for non-birthing parents, can be taken all at once or intermittently in two-week blocks before the child's first birthday, or within a year of adoption or foster placement. Pay is 100% of base pay through a combination of Snowflake short-term disability for the birthing parent, local paid family leave income, and top-up pay from Snowflake. Requests need at least 30 days notice where the leave is foreseeable.
Performance Bonus
Commuter Benefits
Pay Transparency
Medical Leave
Military Leave
Bereavement Leave
Fertility Benefits
