Remote
UK
Early Access — Help us improve! Share your feedback.
We use cookies to improve your experience and measure how our site is used. Learn more.
At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.
The RVP, Priority Support Engineering - EMEA reports into the Head of Global Support and owns paid support offerings end-to-end for their designated Region. Operating in an environment of both direct reports and matrixed relationships, the ideal candidate has a proven track record of either leading premium support / designated technical advisory organizations OR selling and positioning technical solutions to enterprise customers in a senior field role, with revenue accountability either way.
This role brings together a mix of responsibilities with multiple areas of critical focus. The RVP maintains relationships at all levels with Customers, Sales Leadership, Solutions Engineering, Delivery Teams, Operations Teams, and Key Partners. They are expected to sustain KPIs across multiple disciplines including Revenue, Attach, Consumption, Retention, and Staffing.
Snowflake's paid support offerings are designed to deliver value customers feel, through both quality reactive interactions and proactive, advisory-led engagement, measured on the outcomes that matter to their business. The RVP leads the regional Designated Support Engineer (DSE) team, the post-sales production support force that delivers Priority Support today and will scale as our paid support portfolio expands. Reactive support sits with separate leadership; the DSE team collaborates closely with that org on escalations and reactive delivery health for paid customers, but is purpose-built for the proactive, paid program experience and the sales motion that drives it. This role is key to making that proactive shift real for paying customers, turning premium support from a faster ticket queue into a measurable lever on workload health, consumption growth, and long-term value.
This is an AI-native role. The RVP leads both the DSE team and customer engagements through AI-augmented ways of working, using AI to anticipate workload risk, scale proactive advisory, and surface insights at a depth and speed that was not possible before. We are actively building the AI-augmented engagement model the team runs on; the RVP is expected to continue to build and evolve the playbook as the technology and the tooling mature. Both the leader and the team operate AI-natively in how they engage customers, manage workloads, and deliver value.
Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
Health Insurance
Dental Insurance
Vision Insurance
Pet Insurance
Life Insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Mental Health Benefits
Employee Assistance Program
Fitness Stipend
Wellness Programs
401(k) / Retirement Plan
Employee Stock Purchase Plan
Equity / RSUs
Performance Bonus
Parental Leave
Adoption Leave
Fertility Benefits
Unlimited PTO
Learning & Development Budget
It is structured hybrid. Most roles are tied to a specific office and expect roughly three days a week on-site, and around three-quarters of open jobs are office-anchored. A minority of roles are explicitly tagged remote, but there is no company-wide remote policy, so eligibility is decided role by role.
Roles are location-specific and spread across more than 25 countries, including the US, UK, Australia, India, Germany, Poland, Canada, Japan, France, and Singapore. The heaviest concentration of jobs sits in US hubs such as Menlo Park and Bellevue, plus London. Positions are city- or country-locked rather than work-from-anywhere.
Snowflake offers a 401(k) and a Roth 401(k) option, but it does not provide an employer match. This is worth factoring into total compensation, since the package leans heavily on equity and bonus rather than retirement matching.
Compensation is geography-based and certified by Fair Pay Workplace, an external pay-equity auditor. Cash is paired with substantial equity through new-hire grants, an Employee Stock Purchase Plan, and a quarterly bonus or commission program, with RSUs vesting over four years.
Highlights include unlimited PTO, generous parental leave (26 weeks maternity, 12 weeks paternity) with adoption and fertility support, an HSA with employer contribution, on-demand mental health and wellness programs, and ergonomic work-from-home equipment provided globally.
It suits data and AI engineers, data scientists, and product people who want to work across the full data lifecycle at large scale and value equity-heavy pay. Sales roles are numerous and well-compensated, though reviewers there report more pressure and crunch than in engineering.
Pay Transparency
Commuter Benefits
Sick Days
Military Leave
Paid Holidays
Bereavement Leave
Company Equipment
Free Snacks & Drinks
Employee Product Discount
Employee Resource Groups
