Senior Solutions Architect, Commercial - West

An overview of this role

As a Senior Solutions Architect, you’ll be a trusted advisor to GitLab Mid-Market prospects and customers in North America, helping them understand how our AI-powered DevSecOps platform can solve technical issues and advance business goals across the full software development lifecycle. You’ll act as a strategic technical advisor and, for assigned accounts, serve as a strategic technical partner who guides complex evaluations, shapes long-term architecture choices, and helps customers modernize how they plan, build, secure, deploy, and monitor software. Reporting to a regional Solutions Architect Manager and partnering closely with Account Executives and cross-functional teams, you’ll guide technical strategy for opportunities in North America while bringing customer insight back to Product Management, Engineering, Sales, and Marketing.

This is a senior role with accountability across broad scope, complex customer environments, and high-impact technical judgment. In your first year, you’ll focus on guiding high-value technical engagements, enabling successful platform adoption, shaping multi-team transformation strategies, mentoring other Solutions Architects, and helping customers see GitLab’s differentiated value in an evolving AI and DevSecOps market.

What you’ll do

• Guide technical discovery, product demonstrations, and validation activities, including proofs of value, to confirm technical fit, accelerate evaluation milestones, and improve technical win rates for GitLab’s AI-powered DevSecOps platform.
• Own the technical evaluation process for complex opportunities, including solution design, workshop facilitation, proof of concept or proof of value execution, and technical materials for tenders, audits, and assessments, with accountability for clear success criteria and documented evaluation outcomes.
• Develop end-to-end technical strategies for assigned accounts that expand platform adoption, reduce delivery risk, and enable multi-team and multi-year transformation milestones.
• Collaborate with Account Executives and regional sales teams within Commercial/Mid-Market to shape account and territory plans, support qualification, and align technical strategy to customer priorities, opportunity progression, and business outcomes.
• Advise technical practitioners and business leaders on modern software development, continuous integration, continuous deployment, security, cloud, and platform adoption practices to improve delivery efficiency, strengthen security outcomes, and increase adoption of GitLab workflows.
• Drive competitive analysis and positioning for complex opportunities by using market, industry, and customer context to clarify GitLab’s differentiated approach and improve technical win readiness.
• Represent the voice of the customer by sharing product feedback, use cases, integration needs, and field insights with Product Management, Engineering, Sales, and Marketing to improve roadmap decisions, integration readiness, and field effectiveness.
• Mentor other Solutions Architects, contribute to team learning initiatives, improve technical collateral and documentation, and share subject matter expertise through GitLab’s common collaboration channels to increase team readiness, reuse of technical assets, and consistency across engagements.

What you’ll bring

• Experience working with customers in technical pre-sales, consulting, or related roles where you’ve guided solution design, technical evaluations, and adoption planning.
• Ability to solve customer issues with broad scope and high complexity, including integration challenges and cross-functional technical scenarios.
• Knowledge of the end-to-end software development lifecycle, including DevSecOps practices, continuous integration, continuous deployment, security, and cloud concepts.
• Hands-on familiarity with GitLab or similar source code management, CI/CD, and collaboration platforms, with the ability to connect platform capabilities to customer goals.
• Experience facilitating workshops, leading proofs of concept or proofs of value, and contributing to technical assessments, audits, or tender responses.
• Communication skills that let you adapt technical and business messages for practitioners, leaders, and executive stakeholders.
• Relationship-building skills with a customer-focused approach, including the ability to listen, challenge constructively, and advocate for customer requirements internally.
• Interest in continuous learning, mentoring, and applying transferable experience from related backgrounds to deepen expertise in GitLab, AI, and DevSecOps.

About the team

The Solutions Architect team is part of GitLab’s Sales organization. We collaborate asynchronously across regions to share practices, develop reusable technical content, and bring field feedback into the business. We work closely with Sales, Product Management, Engineering, and Marketing, and we value knowledge sharing, strong technical storytelling, and continuous learning as we help customers modernize software delivery in a fast-changing AI and DevSecOps market.