Remote
US
$187K–$268K
⚙️Operations
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At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Instacart's IT Operations team is the engine that keeps over 4,000 employees productive, connected, and supported across the company. Sitting within the Engineering organisation and reporting to the Head of IT and Enterprise Security, this Director leads the three core functions of IT Operations — IT Support, IT Logistics, and AV & Executive Support — through a team of three managers and approximately 20 people in total. The role exists at a pivotal moment: as Instacart embraces AI-powered tooling and continues its international expansion, IT Operations must evolve from a reactive support function into a proactive, innovation-led organisation that meets employees where they work.
- Familiarity with Corporate Engineering tooling (Okta, Google Workspace, Slack, Risotto) and technical concepts, enabling productive partnership with engineering-adjacent teams without needing to own the technical work.
- Experience leading IT operations through a significant company transition — IPO, rapid headcount growth, M&A, or international expansion.
- Hands-on experience integrating AI or automation tools into IT service delivery and end-user support workflows.
USD 215,000 - 227,000
Annually
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Wellness Programs
Mental Health Benefits
Fitness Stipend
401(k) / Retirement Plan
401(k) Match
Equity / RSUs
Financial Planning
Unlimited PTO
Sabbatical
Home Office Stipend
Internet Stipend
Fertility Benefits
Parental Leave
Learning & Development Budget
Employee Product Discount
Charity Matching
Volunteer Time Off
Employee Resource Groups
US employees can work remotely from any state except Alaska and the US Territories, and Canadian employees from Ontario, Alberta, or British Columbia. Instacart has no return-to-office date, though a small set of roles such as Workplace Managers, IT, and Regional Ops must work from a specific location or time zone.
Yes. Instacart keeps offices in San Francisco (its headquarters), Toronto, and New York City, and they are open to all employees to drop in whenever they choose. Working from an office is optional for most roles under the Flex First model.
Through Team Jams, in-person gatherings held a few times a year at the team, department, or company level, plus company-wide events. Attendance is optional and Instacart covers all travel expenses for these get-togethers.
Flex First includes a stipend to outfit your work-from-home setup and monthly internet reimbursements. Employees also get a monthly $100 personal wellness stipend, or the local equivalent, on top of the setup support.
Recent openings skew heavily toward engineering, machine learning, and data science, alongside product, sales, finance, and people teams. Most postings are listed as remote across the United States and Canada, often as paired US and Canadian listings for the same role.
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